Building AI Agents with Microsoft Copilot Studio

Funding Validity Period

6 October 2025

7 October 2027

Course Overview

This one-day course is designed to introduce participants to Microsoft Copilot Studio, empowering them to build and deploy intelligent conversational AI agents. Through a blend of theoretical understanding and hands-on exercises, attendees will gain practical skills in leveraging this low-code platform to automate tasks, answer questions, and enhance user interactions.

Skills Acquired

By the end of this course, learners will be able to:

Discover the fundamentals of AI Agent.
Plan AI Agents for your organisation.
Build and deploy Copilot Studio AI Agent.
Evaluate risk assessment for implementing AI Agent in an organisation.

Learning Modules

Learning Unit 1: AI Agent for an Organisation

What are AI Agents?
Introduction to Copilot Studio

Learning Unit 2: Plan Your Organisation's AI Agent

Building an AI Agent: The Process
Copilot Studio and Power Automate
Pricings and Credits
Types and Categories of Copilot Agents
Agentic and Automate Flows

Learning Unit 3: Construct an Intelligent AI Agent

Building a Data Retrieval Agent, an Action Agent and a Master Agent
Microsoft App Agent
Device Request Agent
IT Master Agent

Learning Unit 4: Implement AI Agent at Organisational Level

Building Autonomous Agents
Customer Service Agent
Parts Order Agent – Accessories Partner

Learning Unit 5: Evaluate Risk of Implementation of AI Agent in an Organisation

Tools, Triggers and topics
Sharing and Export Agents
Risk Assessment in Deploying Agent

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Who is this course is for

Anyone who is interested in implementing AI-powered solutions within a business or organisational setting using a low-code platform for automating processes.

Academic prerequisites

Learners are expected to have at least a lower secondary education
Proficiency in English at WSQ WPL Level 5 (reading, writing, speaking and listening)
Proficiency in number manipulation at WSQ WPN Level
Competence in using a computer, including a keyboard and a mouse, and internet
Learner must have basic knowledge on Copilot or attended JCI’s “Enhancing Productivity with Copilot”

Course Fees

Fees	Small Medium Enterprises (SMEs)	Non Small Medium Enterprises	Singaporean Employees aged 40 years and above
Full Fee	$600.00	$600.00	$600.00
9% GST (on full course fee)	$54.00	$54.00	$54.00
Funding Amount	$420.00 (70% off course fee)	$300.00 (50% off course fee)	$420.00 (70% off course fee)
Nett Fee Payable (incl. GST)	$234.00	$354.00	$234.00

SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
Non-SME (MCES): Employee is Singaporean aged 40 years and above

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

Eligible for Absentee Payroll Funding

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Eligible for SkillsFuture Enterprise Credit (SFEC)

Fees	Singapore Citizens (40 years and above)	Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above)
Full Fee	$600.00	$600.00
9% GST (on full course fee)	$54.00	$54.00
Funding Amount	$420.00 (70% off course fee)	$300.00 (50% off course fee)
Nett Fee Payable (incl. GST)	$234.00	$354.00

MCES: Singaporean aged 40 years and above
Normal: Singaporean / PR aged 21 years and above

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

Eligible for SkillsFuture Credit
Eligible for PSEA Funds
Eligible for UTAP funding