Coaching My Team for Performance

course details

Duration and Time

James Cook Institute

Training Time

9am-6pm

Course Duration

16 HRS

Course Information

Course Reference Number

TGS-2025055125

Funding Validity Period

19 May 2025 To
18 May 2027

Mode of Training

Classroom

COURSE OVERVIEW

This course equips participants with the knowledge and skills to be an effective coach.
Through interactive learning and practical application, participants will gain the confidence to
guide and motivate their staff in positive patient interaction. Learners gain a deeper
understanding of coaching concepts through a step-by-step approach, covering how to
develop a coaching plan and implement coaching by building rapport and effective
communication, providing constructive feedback, and managing coaching challenges.

By the end of this course, learners will be able to:

  • Understand the features of being an effective coach and the coaching frameworks
  • Design a coaching plan to address the development needs of the learner
  • Engage learners in their development through coaching conversations using rapport building and communication techniques
  • Handle feedback in an actionable manner using documentation to achieve development areas
  • Implement applicable legal and ethical considerations and standards to manage coaching challenges and solutions

Learning Unit 1: Being an Effective Coach

  • Define the characteristics and roles of a coach for effective coaching
  • Identify the importance of active listening, empathy, and time management for effective
  • coaching conversations
  • Learn the GROW Coaching Model

Learning Unit 2: Developing a Coaching Plan

  • Ask powerful questions to promote self-discovery and learning
  • Recognize areas where individuals require development
  • Using Generative AI as an assistant for coaching development plan
  • Define SMART goals for individual and team performance improvement

Learning Unit 3: Building Rapport and Communication

  • Communication styles and their impact on coaching conversations
  • Building trust and rapport with team members
  • Effective communication techniques

Learning Unit 4: Providing Effective Feedback

  • The importance of constructive feedback in coaching
  • Techniques for delivering clear, specific, and actionable feedback
  • Creating a safe space for feedback exchange

Learning Unit 5: Coaching Challenges and Solutions

  • Identify and address common coaching challenges
  • Develop strategies to manage conflict and maintain a positive coaching Environment
  • The course is suitable for management, business owner, manager, supervisor or team leader.
  • Learner should have at least 1 year’s working experience as a team leader or
    manager.
  • Learners must be able to speak, read and write English.
Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES

Company Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Small Medium Enterprises (SMEs) $900.00 $81.00 $630.00 (70% off course fee) $351.00
Non Small Medium Enterprises $900.00 $81.00 $450.00 (50% off course fee) $531.00
Singaporean Employees aged 40 years and above $900.00 $81.00 $630.00 (70% off course fee) $351.00

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Singapore Citizens (40 years and above) $900.00 $81.00 $630.00 (70% off course fee) $351.00
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) $900.00 $81.00 $450.00 (50% off course fee) $531.00

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

REGISTER TODAY

Looking at in-house training or have an enquiry? Contact us!

Related Courses

Soft Skills

16 HRS

WSQ

Soft Skills

16 HRS

WSQ

Soft Skills

16 HRS

WSQ

GET IN TOUCH WITH US

Have an enquiry? Feel free to connect via any of the channels below.

enquiry form

Leave a message

WhatSAPP

Chat on WhatsApp at
+65 8767 0614

Training hotline

Give us a call at
+65 6737 5761

SHARE THIS COURSE
Main Category
IT COURSES
Generative AI Series
SOFT SKILLS COURSES
COURSE MONTH
Certification
COURSE LEVEL
Course Duration