Generative AI Series

Explore our innovative Generative AI Series designed for forward-thinkers. Whether you're new to AI or looking to enhance your skills, our courses provide practical expertise and hands-on experience with the latest advancements in AI tools and technologies. Enhance your career and stay ahead in the rapidly evolving digital landscape
COURSE MONTH
IT COURSES
Generative AI Series
SOFT SKILLS COURSES
Certification
COURSE LEVEL
Course Duration

Frequently Asked Questions

Here are our answers to commonly asked questions.

Office Productivity courses are designed to equip individuals with the essential skills and tools needed to efficiently perform a wide range of tasks in today’s office environment. These courses typically cover software applications such as Microsoft Excel, PowerPoint, and Word, as well as data analytics tools and techniques.

Whether you are looking to improve your spreadsheet management, create compelling presentations, or analyse data effectively, these courses provide hands-on training to help you boost your productivity, streamline workflows, and enhance your overall work performance.

We offer a range of Office Productivity courses designed to cater to different skill levels, from beginners to intermediate users.

Our courses include foundational training in Microsoft Excel, PowerPoint, and Word, where beginners can learn the basics, such as spreadsheet management, creating presentations, and document formatting. For those with some experience, our intermediate courses delve deeper into advanced Excel functions, data analysis techniques, and more sophisticated presentation design in PowerPoint.

Each course is structured to enhance your efficiency and productivity in the workplace, empowering you to perform tasks with greater confidence and skill.

For Course Fee Funding available for self-sponsored individuals please refer to the information on SSG website here

For Course Fee Funding and Absentee Payroll Funding available for employers who sponsor employees for training, please refer to the information on SSG website here

Payment from individual client is only collected when course is confirmed to start while corporate clients are billed a week after course completion. There is ample time for learner to consider carefully before making the payment.

Refund is given if the course applied for is rescheduled and learner is not able to attend at other available schedules. For corporate clients, it occurs when an appeal for training grant is approved after full fees have been paid. In other cases, refund is considered on a case-by-case basis.

Refunds for payments regarding course fees are processed and followed up within 14 days.

If due to valid reasons learner is not able to attend the training, there are other schedules and courses that learner can consider to transfer to. However, such transfer may not be feasible if less than a week’s notice is given.

With effect from 1 Oct 2015, learners who do not attain a ‘Competent’ status for WSQ courses, they will not qualify for Training Grant or subsidies. For IT courses, these learners need to inform the trainer if they wish to accept the outcome, request for retest or retraining. For the latter 2 choices, our Customer Service Personnel will get contact them to make the necessary arrangements. Retests have to be taken within 2 weeks of the first assessment. There are charges involved for retest and retraining.

For softskill courses, learners with a ‘Not Yet Competent’ status will indicate in their assessment document if they accept the outcome or wish to appeal. Our Management will review each case for appeal and keep the learner informed of the outcome. Similarly, there are charges for re-assessment and retraining.

If learner chooses to accept the outcome, he or she will have to make the balance payment since only NET fee was collected beforehand for self-sponsored learners. For corporate clients, they will be billed the full amount accordingly.

To register for a course with us, simply navigate to the relevant course above. Select the course that aligns with your learning goals and click on the preferred date in the “Date & Registration” section. If you need any assistance, feel free to contact us, and our course consultants will be happy to guide you through the process.

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