UEN No.: 198802365N

WSQ

Achieve Service Vision

course details

Duration and Time

Training Time

9am-6pm

Course Duration

8 HRS

Course Information

Course Reference Number

TGS-2019504422

Funding Validity Period

02 Jan 2020 To
25 Aug 2025

Mode of Training

Classroom

COURSE OVERVIEW

This course covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.

  • Recognise the role one plays in contributing to the organisation’s vision, mission and values
  • Demonstrate service delivery in accordance with the organisation’s vision, mission and values
  • Monitor own performance to ensure consistency with the organisation’s vision, mission and values

Learning Unit 1: Recognise the role one plays in contributing to the organisation’s vision, mission and values

  • Organisation Vision
  • Mission
  • Values
  • Service Vision
  • Identify your Role in contributing to your organisation’s vision, mission and values
  • See significance and impact of your role within service value chain
  • Comprehend the standard in which one is required to perform the role and how it affects the realisation of the organisation’s vision, mission and values

Learning Unit 2: Demonstrate service delivery in accordance with the organisation’s vision, mission and values

  • Delivery service in accordance with the organisation’s vision, mission and values
  • Demonstrating behaviour consistent with the organisation’s branding guidelines
  • Methods in delivering service according and in consistent to the organisation vision, mission, values and service vision.

Learning Unit 3: Monitor own performance to ensure consistency with the organisation’s vision, mission and values

  • Importance of monitoring performance
  • Monitor own performance
  • Reflective journals
  • Obtain feedback from External customers
  • Obtain feedback from Internal customers
  • Summary
  • Customer-facing staff
  • Customer Service Representatives
  • Call Centre Officers
  • Store Advisors
  • Service Crew
  • Learners must be able to read, write, speak and listen to English at secondary school level
  • Learners to have minimum GCE ‘O’ level or ITE certificate education
  • Learner should have at least 1 year’s working experience in any industry
Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES

Company Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Small Medium Enterprises (SMEs) $200 $18 $140 (70% off course fee) $78
Non Small Medium Enterprises $200 $18 $100 (50% off course fee) $118
Singaporean Employees aged 40 years and above $200 $18 $140 (70% off course fee) $78

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Singapore Citizens (40 years and above) $200 $18 $140 (70% off course fee) $78
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) $200 $18 $100 (50% off course fee) $118

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

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