Learning Unit 1: Up Your Team Performance

• What are Organisational Policies and Procedures
• Types of Organisational Policies and Procedures
• Importance in Monitoring and Evaluating Team Performance
• Effective Ways to Monitor and Improve Team Performance in Accordance with Organisational Policies and Procedures

Learning Unit 2: Strategies to Improve Communication with Team Members

• Organisational Communication Policies and Procedures
• Effective Team Communication for Leaders
• Effective Team Communication for Team Members
• Types of Constructive Feedback to Facilitate a Discussion
• Types of Communication Techniques to Facilitate a Discussion
• Importance of Verbal and Non-Verbal Communication to Communicate Ideas and Performance
• Barriers to Communication in the Workplace

Learning Unit 3: Effects of Diversity in Teams and Workgroups

• Importance of Diversity and Inclusion in the Workplace
• Types of Diversity in the Workplace and Its Impact on Team Member’s Relationship

Learning Unit 4: Unlock Employee’s Potential and Maximise Their Performance

• How to Coach an Employee to Communicate Better
• Defining the Team’s Roles and Responsibilities
• Ways to Support Your Team to Contribute

Learning Unit 5: Team Leader’s Guide for Successful Strategy Implementation

• Factors Affecting Successful Implementation of Plan
• Methods to Evaluate the Effectiveness of Implemented Solution and Implementation Plan
• Evaluating Risks Using Qualitative Risk Analysis
• Evaluating Internal Control Deficiencies in Implemented Solution
• How to Make Good Decisions as a Team
• Tools for Group Decision Making