UEN No.: 198802365N
Course Reference Number
Funding Validity Period
Mode of Training
Unit 1: Provide Go-the-Extra-Mile Service
This unit covers knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.
Unit 2: Project a Positive and Professional Image
This unit covers the skills and knowledge to equip service professionals with the right grooming and professional image required for building confidence and projecting a positive image. It also involves equipping them with a positive and customer-oriented mindset to impress and wow their customers in their day-to-day engagement.
On completion of this module, learners will be able to:
The job role(s)/occupations that this module would be relevant to may include:
Download the PDF below for a summary of the course outline.
Course Fee Funding:SME: 70% of course feeNon-SME: 50% of course feeNon-SME(MCES): 70% of course fee
$4.50 per training hour capped at $100,000 per enterprise per calendar year
Course Fee Funding:MCES: 70% of course feeNormal: 50% of course fee
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