On completion of the course, learners will be able to:

• Apply effective communication styles with verbal and non-verbal cues to articulate ideas, concepts and processes in the workplace in accordance with organisational policies, processes and procedures.
• Take actions to seek comments and feedback to ensure effective communications with team members.
• Address communication barriers to enhance collaboration and effectiveness in decision-making in accordance with organisational policies, processes and procedures.
• Communicate established organisational strategies and procedures to team members in decision-making processes.
• Work with teams to justify selection of team-based decisions with appropriate considerations for success and risk factors to meet team and organisational objectives.
• Articulate implications and impact of decision-making processes team members and the organisation.
• Adopt simple statistical tools to analyse information in decision-making process.
• Comply with legal and ethical considerations in managing team communication, professional competence of team members and decision-making processes.
• Maintain regular engagement with team members and supervisor to identify new and emerging areas of professional practice in accordance with organisational policies, processes and procedures.