WSQ

Leading with Empathy

course details

Duration and Time

Training Time

9am - 6pm

Course Duration

16 HRS

Course Information

Course Reference Number

TGS-2024049357

Funding Validity Period

25 Sep 2024 To
24 Sep 2026

Mode of Training

Classroom

COURSE OVERVIEW

This course explores the power of empathy in leadership. Participants will gain a deeper understanding of empathy, its benefits for leaders and teams, and practical strategies to cultivate and express empathy in everyday situations. Through interactive activities, discussions, and self-reflection, leaders will develop their ability to connect with their teams on a deeper level, build trust, and foster a positive, inclusive and productive work environment.

By the end of this course, learners will be able to:

  • Identify the benefits of fostering inclusiveness within diverse teams, and the importance and dimensions of empathy.
  • Developing their empathy skills to promote an inclusive and di-verse work environment.
  • Applying empathy methodology in a difficult conversation to effectively navigate diversity challenges and opportunities in service situations.
  • Utilizing ability to enhance team cohesion and an inclusive workplace via fostering trust and belonging, emotional intelligence, and addressing challenges and opportunities.
  • Constructing an action plan with empathetic communication and best practices to promote an inclusive and diverse work environment.

Learning Unit 1: The Power of Empathy

  • What is empathy?
  • The different dimensions of empathy (cognitive, emotional, compassionate)
  • The neuroscience of empathy
  • Why is empathy important in leadership?
  • Benefits of leading with empathy for individuals, teams, and the organization

Learning Unit 2: Building Your Empathy Muscle

  • Self-assessment of empathy
  • Identifying personal strengths and weaknesses
  • Strategies to develop and strengthen empathy skills
  • Active listening techniques
  • The importance of non-verbal communication in building empathy

Learning Unit 3: Communicating with Empathy

  • Recognizing and understanding emotions in yourself and others
  • Using language that fosters connection and empathy
  • Providing constructive feedback and support in an empathetic way
  • Navigating difficult conversations with empathy

Learning Unit 4: Creating an Empathetic Workplace

  • Fostering trust and psychological safety
  • Building a culture of inclusion and belonging
  • Encouraging emotional intelligence within the team
  • Recognizing and addressing employee burnout

Learning Unit 5: Putting it into Practice

  • Developing an action plan to apply empathy in your leadership style
  • Case studies and role-playing exercises to practice empathetic communication
  • Sharing best practices and ongoing support

This course is designed for leaders, supervisors, and managers who want to lead their teams more effectively and efficiently, all while fostering empathy.

  • Learners must be able to read, write, speak and listen to English at basic level.
  • Learner should have at least 1 year’s working experience in any industry.
Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES

Company Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Small Medium Enterprises (SMEs) $800.00 $72.00 $560.00 (70% off course fee) $312.00
Non Small Medium Enterprises $800.00 $72.00 $400.00 (50% off course fee) $472.00
Singaporean Employees aged 40 years and above $800.00 $72.00 $560.00 (70% off course fee) $312.00

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Singapore Citizens (40 years and above) $800.00 $72.00 $560.00 (70% off course fee) $312.00
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) $800.00 $72.00 $400.00 (50% off course fee) $472.00

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

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