UEN No.: 198802365N
UEN No.: 198802365N
course details
Duration and Time
Training Time
Course Duration
16 HRS
Course Information
Course Reference Number
TGS-2023021377
Funding Validity Period
Mode of Training
Classroom
COURSE OVERVIEW
Learners need to recognise the diversity markers as well as the importance and value of diversity in contributing to organisational objectives and their personal work or career goals. With that, learners will be better positioned to contribute ideas on how diversity can add value to service delivery.
With the right mindset and attitude towards embracing and tapping the opportunities of diversity to increase service delivery excellence, learners are introduced to how emotional intelligence can be applied to improve collaboration, resilience and working relationships to handle service challenges in a diverse environment.
Having been equipped with knowledge and skills to embrace diversity and demonstrate inclusiveness at the workplace, learners are ready to work with team members to deliver service excellence and handle challenges with resilience to achieve organisational objectives. More importantly, learners are encouraged
By the end of this course, learners will be able to:
This training is relevant to all frontline staff that has customer interactions.
Download the PDF below for a summary of the course outline.
COURSE FEES
Company Sponsored
| Funding Type | Full Fee | 9% GST (on full course fee) | Funding Amount | Nett Fee Payable (incl. GST) |
|---|---|---|---|---|
| Small Medium Enterprises (SMEs) | $450 | $40.50 | $315 (70% off course fee) | $175.50 |
| Non Small Medium Enterprises | $450 | $40.50 | $225 (50% off course fee) | $265.50 |
| Singaporean Employees aged 40 years and above | $450 | $40.50 | $315 (70% off course fee) | $175.50 |
Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee
$4.50 per training hour capped at $100,000 per enterprise per calendar year
Self-Sponsored
| Funding Type | Full Fee | 9% GST (on full course fee) | Funding Amount | Nett Fee Payable (incl. GST) |
|---|---|---|---|---|
| Singapore Citizens (40 years and above) | $450 | $40.50 | $315 (70% off course fee) | $175.50 |
| Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) | $450 | $40.50 | $225 (50% off course fee) | $265.50 |
Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee
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