UEN No.: 198802365N
Course Reference Number
Funding Validity Period
Mode of Training
Learners need to recognise the diversity markers as well as the importance and value of diversity in contributing to organisational objectives and their personal work or career goals. With that, learners will be better positioned to contribute ideas on how diversity can add value to service delivery.
With the right mindset and attitude towards embracing and tapping the opportunities of diversity to increase service delivery excellence, learners are introduced to how emotional intelligence can be applied to improve collaboration, resilience and working relationships to handle service challenges in a diverse environment.
Having been equipped with knowledge and skills to embrace diversity and demonstrate inclusiveness at the workplace, learners are ready to work with team members to deliver service excellence and handle challenges with resilience to achieve organisational objectives. More importantly, learners are encouraged
By the end of this course, learners will be able to:
This training is relevant to all frontline staff that has customer interactions.
Download the PDF below for a summary of the course outline.
Course Fee Funding:SME: 70% of course feeNon-SME: 50% of course feeNon-SME(MCES): 70% of course fee
$4.50 per training hour capped at $100,000 per enterprise per calendar year
Course Fee Funding:MCES: 70% of course feeNormal: 50% of course fee
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