UEN No.: 198802365N

WSQ Service Innovation

COURSE synopsis

Course Details

Training Provider:

Course Duration

16 HRS

Course Reference Number

TGS-2019504190

Funding Validity Period

01 Jan 2020 To
07 Aug 2023

Mode of Training

Classroom

(Formally Known As Engage In Service Innovation Initiatives)

Course Overview

This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

Course Objectives

On completion of this module, learners will be able to:

  • Recognise the importance of service innovation in the organisation
  • Generate potential service innovation ideas to transform the customer experience
  • Evaluate potential service innovation ideas according to organisational evaluation criteria
  • Present mock up of service innovation ideas to stakeholders

Course Outline

  • Importance of Service Innovation
  • Methods to Generate Potential Service Innovation Ideas
  • Evaluating Potential Service Innovation Ideas
  • Organisational Evaluation Criteria on Ideas Generated
  • Creating and Presenting Mock-ups
  • Who are the Stakeholders and Types of Stakeholders’ Decisions
  • Follow-up Actions on Ideas Generated

Target Audience

The job role(s)/ occupations that this module would be relevant to may include:

  • Customer-facing staff
  • Customer Service Representatives
  • Call Centre Officers
  • Store Advisors
  • Service Crew
Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES

Company Sponsored

Funding Type Full Fee GST Funding Amount Nett Fee Payable (incl. GST)
SME $450 $36 $315 $171
Non-SME $450 $36 $225 $261
Non-SME
(MCES)
$450 $36 $315 $171

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored

Funding Type Full Fee GST Funding Amount Nett Fee Payable (incl. GST)
MCES $450 $36 $315 $171
Normal $450 $36 $225 $261

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

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