UEN No.: 198802365N

WSQ

WSQ Service Innovation

course details

Duration and Time

Training Time

9am-6pm

Course Duration

16 HRS

Course Information

Course Reference Number

TGS-2019504190

Funding Validity Period

01 Jan 2020 To
07 Aug 2023

Mode of Training

Classroom

COURSE OVERVIEW

This course covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

  • Recognise the importance of service innovation in the organisation
  • Generate potential service innovation ideas to transform the customer experience
  • Evaluate potential service innovation ideas according to organisational evaluation criteria
  • Present mock up of service innovation ideas to stakeholders
  • Importance of Service Innovation
  • Methods to Generate Potential Service Innovation Ideas
  • Evaluating Potential Service Innovation Ideas
  • Organisational Evaluation Criteria on Ideas Generated
  • Creating and Presenting Mock-ups
  • Who are the Stakeholders and Types of Stakeholders’ Decisions
  • Follow-up Actions on Ideas Generated
  • Customer-facing staff
  • Customer Service Representatives
  • Call Centre Officers
  • Store Advisors
  • Service Crew
Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES

Company Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Small Medium Enterprises (SMEs) $450 $40.50 $315 (70% off course fee) $175.50
Non Small Medium Enterprises $450 $40.50 $225 (50% off course fee) $265.50
Singaporean Employees aged 40 years and above $450 $40.50 $315 (70% off course fee) $175.50

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Singapore Citizens (40 years and above) $450 $40.50 $315 (70% off course fee) $175.50
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) $450 $40.50 $225 (50% off course fee) $265.50

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

REGISTER TODAY

Looking at in-house training or have an enquiry? Contact us!

Related Courses

Soft Skills

16 HRS

WSQ

Soft Skills

16 HRS

WSQ

Soft Skills

8 HRS

WSQ

GET IN TOUCH WITH US

Have an enquiry? Feel free to connect via any of the channels below.

enquiry form

Leave a message

WhatSAPP

Chat on WhatsApp at
+65 8767 0614

Training hotline

Give us a call at
+65 6737 5761

SHARE THIS COURSE
Main Category
IT COURSES
Generative AI Series
SOFT SKILLS COURSES
COURSE MONTH
Certification
COURSE LEVEL
Course Duration