WSQ

Service Innovation

course details

Duration and Time

Training Time

9am-6pm

Course Duration

16 HRS

Course Information

Course Reference Number

TGS-2019504190

Funding Validity Period

01 Jan 2020 To
07 Aug 2023

Mode of Training

Classroom

COURSE OVERVIEW

This course covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

  • Recognise the importance of service innovation in the organisation
  • Generate potential service innovation ideas to transform the customer experience
  • Evaluate potential service innovation ideas according to organisational evaluation criteria
  • Present mock up of service innovation ideas to stakeholders
  • Importance of Service Innovation
  • Methods to Generate Potential Service Innovation Ideas
  • Evaluating Potential Service Innovation Ideas
  • Organisational Evaluation Criteria on Ideas Generated
  • Creating and Presenting Mock-ups
  • Who are the Stakeholders and Types of Stakeholders’ Decisions
  • Follow-up Actions on Ideas Generated
  • Customer-facing staff
  • Customer Service Representatives
  • Call Centre Officers
  • Store Advisors
  • Service Crew
Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES

Company Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Small Medium Enterprises (SMEs) $450.00 $40.50 $315.00 (70% off course fee) $175.50
Non Small Medium Enterprises $450.00 $40.50 $225.00 (50% off course fee) $265.50
Singaporean Employees aged 40 years and above $450.00 $40.50 $315.00 (70% off course fee) $175.50

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Singapore Citizens (40 years and above) $450.00 $40.50 $315.00 (70% off course fee) $175.50
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) $450.00 $40.50 $225.00 (50% off course fee) $265.50

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

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