Make Diversity Work in the New Normal – Level 3

Funding Validity Period

4 May 2023

3 May 2027

Course Overview

To promote an inclusive work environment, learners need to understand the requirements and standards of “Make Diversity Work in the New Normal” so that they can nurture their teams and align team goals to achieve organisational objectives. Critically, learners will be equipped with knowledge and skills to apply strategies to promote diversity in their teams. Such strategies are crucial if the team is to weather the economic storms and tap challenges that may arise to build a cohesive team.

With a strong and cohesive team in place, learners will be well-placed to identify challenges and opportunities relating to diversity. They will also be equipped with skills and knowledge to assess and manage the opportunities so identified. To that end, they will continue to strengthen team cohesion and deliver service excellence within a diverse work environment.

Skills Acquired

By the end of this course, learners will be able to:

Apply strategies to promote inclusivity in a diverse work environment
Apply strategies to build a cohesive service team
Manage diversity challenges and opportunities to strengthen the team for service delivery excellence

Learning Modules

Learning Unit 1: Welcome To Our Boat!

The diverse work environment
Inclusiveness – Why?
Strategies to promote inclusiveness
Everyone is unique
Implications of diversity
Strategies for building awareness of diversity

Learning Unit 2: Let’s Paddle Together

Service Excellence – What & Why?
Team dynamics
Strategies for building a cohesive team
Build a cohesive service team

Learning Unit 3: : Turn Diversity Into Opportunities

Diversity challenges and opportunities – A closer
How to manage diversity challenges and opportunities
Diversity opportunities – Ignore them to your peril
Implications of diversity challenges and opportunities on service delivery
Manage implications of diversity challenges and opportunities on service delivery
Make diversity work for you and your team

The diverse work environment
Inclusiveness – Why?
Strategies to promote inclusiveness
Everyone is unique
Implications of diversity
Strategies for building awareness of diversity

Service Excellence – What & Why?
Team dynamics
Strategies for building a cohesive team

Diversity challenges and opportunities – A closer
How to manage diversity challenges and opportunities
Diversity opportunities – Ignore them to your peril
Implications of diversity challenges and opportunities on service delivery
Manage implications of diversity challenges and opportunities on service delivery

Who is this course is for

This training is relevant to all frontline staff interacting with customers. The course is also relevant to all staff that work in a diverse work environment.

Academic prerequisites

Workforce Skills Qualifications (“ES WSQ”) Workplace Literacy (“WPL”) level 3.
Be able to read and write English at a proficiency level equivalent to ES WSQ WPL level 3.
Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (“WPN”) level 3.
Learners to have minimum GCE ‘O’ level or ITE certificate education
Learner should have at least 1 year’s working experience in any industry.

Course Fees

Fees	Small Medium Enterprises (SMEs)	Non Small Medium Enterprises	Singaporean Employees aged 40 years and above
Full Fee	$450.00	$450.00	$450.00
9% GST (on full course fee)	$40.50	$40.50	$40.50
Funding Amount	$315.00 (70% off course fee)	$225.00 (50% off course fee)	$315.00 (70% off course fee)
Nett Fee Payable (incl. GST)	$175.50	$265.50	$175.50

SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
Non-SME (MCES): Employee is Singaporean aged 40 years and above

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

Eligible for Absentee Payroll Funding

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Eligible for SkillsFuture Enterprise Credit (SFEC)

Fees	Singapore Citizens (40 years and above)	Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above)
Full Fee	$450.00	$450.00
9% GST (on full course fee)	$40.50	$40.50
Funding Amount	$315.00 (70% off course fee)	$225.00 (50% off course fee)
Nett Fee Payable (incl. GST)	$175.50	$265.50

MCES: Singaporean aged 40 years and above
Normal: Singaporean / PR aged 21 years and above

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

Eligible for SkillsFuture Credit
Eligible for PSEA Funds