UEN No.: 198802365N

Make Diversity Work in the New Normal – Level 3

COURSE synopsis

Course Details

Training Provider:

Eagle Infotech Consultants

Course Duration

16 HRS

Course Reference Number


Funding Validity Period

04 May 2023 To
03 May 2025

Mode of Training


Course Synopsis

To promote an inclusive work environment, learners need to understand the requirements and standards of “Make Diversity Work in the New Normal” so that they can nurture their teams and align team goals to achieve organisational objectives. Critically, learners will be equipped with knowledge and skills to apply strategies to promote diversity in their teams. Such strategies are crucial if the team is to weather the economic storms and tap challenges that may arise to build a cohesive team.

With a strong and cohesive team in place, learners will be well-placed to identify challenges and opportunities relating to diversity. They will also be equipped with skills and knowledge to assess and manage the opportunities so identified. To that end, they will continue to strengthen team cohesion and deliver service excellence within a diverse work environment.

Course Objectives

By the end of this course, learners will be able to:

  • Apply strategies to promote inclusivity in a diverse work environment
  • Apply strategies to build a cohesive service team
  • Manage diversity challenges and opportunities to strengthen the team for service delivery excellence

Target Audience (Operational, Supervisory & Managerial)

This training is relevant to all frontline staff interacting with customers. The course is also relevant to all staff that work in a diverse work environment.

Assumed Skills

  • Workforce Skills Qualifications (“ES WSQ”) Workplace Literacy (“WPL”) level 3.
  • Be able to read and write English at a proficiency level equivalent to ES WSQ WPL level 3.
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (“WPN”) level 3.
  • Learners to have minimum GCE ‘O’ level or ITE certificate education
  • Learner should have at least 1 year’s working experience in any industry.

Course Content

Learning Unit 1: Welcome To Our Boat!
  • The diverse work environment
  • Inclusiveness – Why?
  • Strategies to promote inclusiveness
  • Everyone is unique
  • Implications of diversity
  • Strategies for building awareness of diversity
Learning Unit 2: Let’s Paddle Together
  • Service Excellence – What & Why?
  • Team dynamics
  • Strategies for building a cohesive team
Learning Unit 3: : Turn Diversity Into Opportunities
  • Diversity challenges and opportunities – A closer
  • How to manage diversity challenges and opportunities
  • Diversity opportunities – Ignore them to your peril
  • Implications of diversity challenges and opportunities on service delivery
  • Manage implications of diversity challenges and opportunities on service delivery
Course Outline

Download the PDF below for a summary of the course outline.


Company Sponsored

Funding Type Full Fee GST Funding Amount Nett Fee Payable (incl. GST)
SME $450 $36 $315 $171
Non-SME $450 $36 $225 $261
$450 $36 $315 $171

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year


Funding Type Full Fee GST Funding Amount Nett Fee Payable (incl. GST)
MCES $450 $36 $315 $171
Normal $450 $36 $225 $261

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee


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