WSQ

Make Diversity Work in the New Normal – Level 3

course details

Duration and Time

Eagle Infotech Consultants

Training Time

9am to 6pm

Course Duration

16 HRS

Course Information

Course Reference Number

TGS-2023020636

Funding Validity Period

04 May 2023 To
03 May 2027

Mode of Training

Classroom

COURSE OVERVIEW

To promote an inclusive work environment, learners need to understand the requirements and standards of “Make Diversity Work in the New Normal” so that they can nurture their teams and align team goals to achieve organisational objectives. Critically, learners will be equipped with knowledge and skills to apply strategies to promote diversity in their teams. Such strategies are crucial if the team is to weather the economic storms and tap challenges that may arise to build a cohesive team.

With a strong and cohesive team in place, learners will be well-placed to identify challenges and opportunities relating to diversity. They will also be equipped with skills and knowledge to assess and manage the opportunities so identified. To that end, they will continue to strengthen team cohesion and deliver service excellence within a diverse work environment.

By the end of this course, learners will be able to:

  • Apply strategies to promote inclusivity in a diverse work environment
  • Apply strategies to build a cohesive service team
  • Manage diversity challenges and opportunities to strengthen the team for service delivery excellence
Learning Unit 1: Welcome To Our Boat!
  • The diverse work environment
  • Inclusiveness – Why?
  • Strategies to promote inclusiveness
  • Everyone is unique
  • Implications of diversity
  • Strategies for building awareness of diversity
Learning Unit 2: Let’s Paddle Together
  • Service Excellence – What & Why?
  • Team dynamics
  • Strategies for building a cohesive team
Learning Unit 3: : Turn Diversity Into Opportunities
  • Diversity challenges and opportunities – A closer
  • How to manage diversity challenges and opportunities
  • Diversity opportunities – Ignore them to your peril
  • Implications of diversity challenges and opportunities on service delivery
  • Manage implications of diversity challenges and opportunities on service delivery

This training is relevant to all frontline staff interacting with customers. The course is also relevant to all staff that work in a diverse work environment.

  • Workforce Skills Qualifications (“ES WSQ”) Workplace Literacy (“WPL”) level 3.
  • Be able to read and write English at a proficiency level equivalent to ES WSQ WPL level 3.
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (“WPN”) level 3.
  • Learners to have minimum GCE ‘O’ level or ITE certificate education
  • Learner should have at least 1 year’s working experience in any industry.
Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES

Company Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Small Medium Enterprises (SMEs) $450.00 $40.50 $315.00 (70% off course fee) $175.50
Non Small Medium Enterprises $450.00 $40.50 $225.00 (50% off course fee) $265.50
Singaporean Employees aged 40 years and above $450.00 $40.50 $315.00 (70% off course fee) $175.50

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Singapore Citizens (40 years and above) $450.00 $40.50 $315.00 (70% off course fee) $175.50
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) $450.00 $40.50 $225.00 (50% off course fee) $265.50

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

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