Problem Identification and Solutioning Techniques

Funding Validity Period

31 May 2022

30 May 2026

Course Overview

Many businesses had found it difficult to continue operating in this changing business environment, and for those who have, they had to pivot and transform their business models or processes to adapt to the new normal. This had led to accelerated changes and demand for efficiency improvement across the organizations.
One critical success factor is for all levels of employees, both leaders and rank and file workers, to be equipped with the mindset and skillsets needed to recognize and review workplace problems in a structured manner, utilizing a framework that supports the articulations and review of issues, identification of root causes and thereafter be able to develop and select the appropriate solutions. Thus, there is a great need for the much sought-after ability to identify problems and focus on solutioning techniques.

Skills Acquired

On completion of the course, learners will be able to:

Recognise impact of problems on job responsibilities
Identify sources of problems
Apply communications skills to provide context regarding the problem solving approach
Apply a solution generating framework to generate solutions
Evaluate solutions to solve problems

Learning Modules

Learning Unit 1: Identify Sources And Impact Of Problems On Job Responsibilities

Symptoms of Potential Problems
Sources of Problems
Root Cause Analysis
Identify Impact of a Problem

Learning Unit 2: Frame The Problem-Solving Approach

Modes of Communication for Problem-Solving
Corrective Actions
Reflective Mechanisms for Problem-Solving Process

Learning Unit 3: Generate & Evaluate Ideas

Generate Alternative Solutions
Evaluating and Selecting Solutions
Strengths and Limitations
Constraints of a Solution
Areas of Impact
Implementation of An Action Plan

Symptoms of Potential Problems
Sources of Problems
Root Cause Analysis
Identify Impact of a Problem

Modes of Communication for Problem-Solving
Corrective Actions
Reflective Mechanisms for Problem-Solving Process

Generate Alternative Solutions
Evaluating and Selecting Solutions
Strengths and Limitations
Constraints of a Solution
Areas of Impact
Implementation of An Action Plan

Who is this course is for

Working adults from all sectors who are involve in the daily operations of the company.

Academic prerequisites

Learners must be able to read, write, speak and listen to English at secondary school level
Learners to have minimum GCE ‘O’ level or ITE certificate education
Learner should preferably have at least 1 year’s working experience in any industry, however
new hires without prior working experience can also attend this course

Course Fees

Fees	Singapore Citizens (40 years and above)	Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above)
Full Fee	$420.00	$420.00
9% GST (on full course fee)	$37.80	$37.80
Funding Amount	$294.00 (70% off course fee)	$210.00 (50% off course fee)
Nett Fee Payable (incl. GST)	$163.80	$247.80

SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
Non-SME (MCES): Employee is Singaporean aged 40 years and above

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

Eligible for Absentee Payroll Funding

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Eligible for SkillsFuture Enterprise Credit (SFEC)

Fees	Company / Self Sponsored
Full Fee	$400
GST	$36
Nett Fee Payable (incl. GST)	$436

MCES: Singaporean aged 40 years and above
Normal: Singaporean / PR aged 21 years and above

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

Eligible for SkillsFuture Credit
Eligible for PSEA Funds