UEN No.: 198802365N

WSQ

Establish Excellent Relationships for Customer Confidence

course details

Duration and Time

Training Time

9am-6pm

Course Duration

16 HRS

Course Information

Course Reference Number

TGS-2019504044

Funding Validity Period

01 Jan 2020 To
22 Aug 2025

Mode of Training

Classroom

COURSE OVERVIEW

This module covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.

 

  • Develop knowledge of organisation’s product or service offerings and customer profile
  • Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines
  • Provide post-sales follow up in accordance with the organisation’s guidelines
  • Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation
  • Methods to develop knowledge of organisation’s product or service offering
  • Understanding types of customers and their profiles
  • How to build customer rapport and customer confidence
  • Understanding organisation vision, mission, values and service standards
  • Post-sales follow up
  • How to respond to service opportunities
  • Understanding service challenges and triggers in the service environment
  • How to respond to escalated service challenges

The job role(s)/occupations that this module would be relevant to may include:

  • Call Centre Supervisors / Team Leaders
  • Assistant Store Managers
  • Supervisors
  • Service Team Leaders
Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES

Company Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Small Medium Enterprises (SMEs) $450 $40.50 $315 (70% off course fee) $175.50
Non Small Medium Enterprises $450 $40.50 $225 (50% off course fee) $265.50
Singaporean Employees aged 40 years and above $450 $40.50 $315 (70% off course fee) $175.50

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Singapore Citizens (40 years and above) $450 $40.50 $315 (70% off course fee) $175.50
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) $450 $40.50 $225 (50% off course fee) $265.50

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

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