UEN No.: 198802365N
Course Reference Number
Funding Validity Period
Mode of Training
This course will enable learners to recognise diversity markers and be cognisant of the importance of inclusiveness at the workplace. They can apply emotional intelligence in responding to workplace conflicts arising from diversity and manage personal anxieties when encountering new work situations and job requirements in a diverse service environment. They will also be able to apply resilience techniques to manage personal stress when handling challenges in a diverse service environment.
By the end of this course, learners will be able to:
This training is relevant to all frontline service staff that need to interact with customers. This course is also relevant to staff who work in a diverse environment so that they can apply Emotional Intelligence in responding to workplace conflicts arising from diversity and manage personal anxieties when encountering new work situations and job requirements in a diverse service environment.
Download the PDF below for a summary of the course outline.
Course Fee Funding:SME: 70% of course feeNon-SME: 50% of course feeNon-SME(MCES): 70% of course fee
$4.50 per training hour capped at $100,000 per enterprise per calendar year
Course Fee Funding:MCES: 70% of course feeNormal: 50% of course fee
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