WSQ People Change Management

Funding Validity Period

1 January 2020

22 August 2027

Course Overview

This course sets out the skills and abilities to work with team leaders to manage change processes. It also includes facilitating innovation at the workplace, implementing change strategies and processes and evaluating the impact of change

Skills Acquired

By the end of this course, learners will be able to:

Identify legal and ethical considerations relating to change management
Use organisational policies and procedures relating to the change management
Use relevant professional or industry codes of practice and standards relating to change management
Describe the key concepts, importance and characteristics of a learning organisation that supports the development of individuals within the team and work environment
Identify opportunities for growth or improvement based on current achievements
Support enterprising behaviour and risk taking among team leaders by modelling enterprising behaviours and rewarding innovation to encourage desired behaviours
Differentiate between the attributes of positive and negative risks
Apply theories and principles of change management
Assign roles and responsibilities to implement change strategies and processes
Work with team leaders to anticipate and plan for predictable consequences of change by applying systems thinking
Identify systems and behaviours that may support or limit implementation activities to facilitate implementation
Demonstrate empathy by acknowledging and addressing the feelings and perspectives of team leaders arising from the impact of change implementation to ensure individual needs are addressed
Identify competencies to help individuals and teams to respond positively to change
Keep abreast of change management systems and processes by subscribing to diverse learning channels and participating in peer discussion platforms to enhance own knowledge for workplace application
Analyse data and feedback from team leaders to establish trends and identify actions and resources required to ensure change processes generate required benefits
Develop and review systems to share learnings from change implementation processes to guide future actions for improvement

Learning Modules

Course Overview

Learning Unit 1: Innovation and Change

Introduction of change and innovation
Forces for change
Considerations Prior to Introduce Change

Learning Unit 2: Foster an Innovative Change Culture

Create a learning organisation
Encourage a Culture of Innovation
Change Management Models
Collaborate with Stakeholders
Overcome Resistance to Change
Communicate plan for change implementation

Learning Unit 3: Monitor and Evaluate Change

Monitor Change
Evaluate Change

1.1 Introduction of change and innovation
1.2 Forces for change
1.3 Considerations Prior to Introduce Change

2.1 Create a learning organisation
2.2 Encourage a Culture of Innovation
2.3 Change Management Models
2.4 Collaborate with Stakeholders
2.5 Overcome Resistance to Change
2.6 Communicate plan for change implementation

3.1 Monitor Change
3.2 Evaluate Change

Who is this course is for

This training is relevant to anyone with supervisory and managerial responsibilities and targets change agents in all sectors. The job role should be someone who wish to drive changes within the organization through (i) identify and initiate opportunities for change in the organisation; (ii) enable others to embrace process and organisation change; (iii) challenge the status quo and promote innovation; and (iv) create an environment conducive to change.

Academic prerequisites

Communicate to staff and colleagues effectively about information and ideas
Solve problems to achieve optimal result in business units
Collect, analyse and organise information to review data critically
Plan and organise resources and activities to complete work activities within specific time frames
WPLN levels
Learners are assumed to be able to demonstrate:
- English listening and speaking skills at a level equivalent to ES Literacy Level 5
- English reading and writing skills at a level equivalent to ES Literacy Level 5
- Numeracy skills at a level equivalent to ES Literacy Level 5

Course Fees

Fees	Small Medium Enterprises (SMEs)	Non Small Medium Enterprises	Singaporean Employees aged 40 years and above
Full Fee	$650.00	$650.00	$650.00
9% GST (on full course fee)	$58.50	$58.50	$58.50
Funding Amount	$455.00 (70% off course fee)	$325.00 (50% off course fee)	$455.00 (70% off course fee)
Nett Fee Payable (incl. GST)	$253.50	$383.50	$253.50

SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
Non-SME (MCES): Employee is Singaporean aged 40 years and above

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

Eligible for Absentee Payroll Funding

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Eligible for SkillsFuture Enterprise Credit (SFEC)

Fees	Singapore Citizens (40 years and above)	Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above)
Full Fee	$650.00	$650.00
9% GST (on full course fee)	$58.50	$58.50
Funding Amount	$455.00 (70% off course fee)	$325.00 (50% off course fee)
Nett Fee Payable (incl. GST)	$253.50	$383.50

MCES: Singaporean aged 40 years and above
Normal: Singaporean / PR aged 21 years and above

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

Eligible for SkillsFuture Credit
Eligible for PSEA Funds