UEN No.: 198802365N


People Change Management

course details

Duration and Time

Training Time


Course Duration

16 HRS

Course Information

Course Reference Number


Funding Validity Period

01 Jan 2020 To
22 Aug 2025

Mode of Training



This course equips change agents in management roles, including Team Leaders, Executives, and Managers, with the skills and knowledge to effectively implement and manage change within their organisations. Learners will explore legal and ethical considerations, organisational policies, and industry standards related to change management. The course covers key concepts of a learning organisation, opportunities for growth, enterprising behaviour, risk management, and the application of change management theories. Practical components include anticipating consequences of change, addressing team leaders’ needs, and sharing lessons learned

  • Identify legal and ethical considerations relating to change management
  • Use organisational policies and procedures relating to the change management
  • Use relevant professional or industry codes of practice and standards relating to change management
  • Describe the key concepts, importance and characteristics of a learning organisation that supports the development of individuals within the team and work environment
  • Identify opportunities for growth or improvement based on current achievements
  • Support enterprising behaviour and risk taking among team leaders by modelling enterprising behaviours and rewarding innovation to encourage desired behaviours
  • Differentiate between the attributes of positive and negative risks
  • Apply theories and principles of change management
  • Assign roles and responsibilities to implement change strategies and processes
  • Work with team leaders to anticipate and plan for predictable consequences of change by applying systems thinking
  • Identify systems and behaviours that may support or limit implementation activities to facilitate implementation
  • Demonstrate empathy by acknowledging and addressing the feelings and perspectives of team leaders arising from the impact of change implementation to ensure individual needs are addressed
  • Identify competencies to help individuals and teams to respond positively to change
  • Keep abreast of change management systems and processes by subscribing to diverse learning channels and participating in peer discussion platforms to enhance own knowledge for workplace application
  • Analyse data and feedback from team leaders to establish trends and identify actions and resources required to ensure change processes generate required benefits
  • Develop and review systems to share learnings from change implementation processes to guide future actions for improvement

Course Overview

Chapter 1: Innovation and Change

1.1 Introduction of change and innovation
1.2 Forces for change
1.3 Considerations Prior to Introduce Change

Chapter 2: Foster an Innovative Change Culture

2.1 Create a learning organisation
2.2 Encourage a Culture of Innovation
2.3 Change Management Models
2.4 Collaborate with Stakeholders
2.5 Overcome Resistance to Change
2.6 Communicate plan for change implementation

Chapter 3: Monitor and Evaluate Change

3.1 Monitor Change
3.2 Evaluate Change



The course applies to all sectors and targets change agents currently in management roles or aspiring leaders which include but not limited to Team Leaders, high potential Executives, Department Managers, Manager, Senior Managers, Assistant Directors and Deputy Directors.

  • Communicate to staff and colleagues effectively about information and ideas
  • Solve problems to achieve optimal result in business units
  • Collect, analyse and organise information to review data critically
  • Plan and organise resources and activities to complete work activities within specific time frames
  • WPLN levels
  • Learners are assumed to be able to demonstrate:
    • English listening and speaking skills at a level equivalent to ES Literacy Level 5
    • English reading and writing skills at a level equivalent to ES Literacy Level 5
    • Numeracy skills at a level equivalent to ES Literacy Level 5
Course Outline

Download the PDF below for a summary of the course outline.


Company Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Small Medium Enterprises (SMEs) $650 $58.50 $455 (70% off course fee) $253.50
Non Small Medium Enterprises $650 $58.50 $325 (50% off course fee) $383.50
Singaporean Employees aged 40 years and above $650 $58.50 $455 (70% off course fee) $253.50

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year


Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Singapore Citizens (40 years and above) $650 $58.50 $455 (70% off course fee) $253.50
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) $650 $58.50 $325 (50% off course fee) $383.50

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee


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