UEN No.: 198802365N

Business Communication via Email & Letters

COURSE synopsis

Course Details

Course Duration

7 HRS

Course Reference Number

TGS-2017500081

Funding Validity Period

12 Dec 2018 To
31 Dec 2024

Mode of Training

Classroom

COURSE OVERVIEW & OBJECTIVE

How To Connect Your Readers With The Right Messages

Communication is an important aspect of a business organisation and it deserves proper handling; for that reason, it is important to understand how people relate and talk to one another.

Most business communication is of a non-verbal type such as e-mails or letters with no spoken words or feedback and body language to fall back on. Hence, this course is designed to provide participants with the fundamental concepts of modern business writing so that the message will create a positive response from the intended audience.

COURSE OUTLINE

Why Are Good Writing Skills Important In Business?
  • Reasons to improve your business writing skills
  • Barriers to excellent writing skills
Purpose Of Written Communication
  • Why planning and preparation are important
  • Some basic reasons you may send written communications
Audience Analysis
  • How to structure and layout your correspondence
Writing Good English
  • Grammar tips
  • How to use punctuation
  • How to use a good vocabulary
Guidelines For Good Writing
  • How to use short sentences, avoid wordiness and ambiguity
  • How to use an appropriate tone and be precise
  • How to check consistency
Proofreading
  • The basic tools of proofreading
  • What to check for
  • Tips and common mistakes
Persuasive Communication
  • How to ask for something
  • What business clichés to avoid
  • How to offer solutions and incentives
  • Turning bad news into good news
  • Use of appropriate and positive language
E-Mail Etiquette
  • The Do’s & Don’ts of E-mail Etiquette
  • The professional image: looking good online
  • CC and BCC
  • Italics
  • Avoiding E-mail abuse

TARGETTED AUDIENCE

This course is for administrative and secretarial staff who wish to employ more effective writing skills in the office.

Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES

Company Sponsored

Full Fee GST Broad-based Funding
($2 per training hour)
Nett Fee Payable (incl. GST)
$300 $24 $14 $310

Self-Sponsored

Full Fee GST Nett Fee Payable (incl. GST)
$300 $24 $324

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