UEN No.: 198802365N

Business Communication via Email & Letters

COURSE details

Course Duration

7 HRS

Course Reference Number

TGS-2017500081

Funding Validity Period

12 Dec 2018 To
31 Dec 2024

Mode of Training

Classroom

COURSE OVERVIEW

This course aims to enhance the business writing skills of administrative and secretarial staff, focusing on creating effective and positive communication. Participants will learn the importance of good writing skills, the purpose of written communication, audience analysis, and how to structure and layout correspondence. The course covers grammar, punctuation, vocabulary, concise writing, tone, consistency, and proofreading techniques. Additionally, it includes persuasive communication strategies and e-mail etiquette. Through this course, participants will be able to improve their writing skills to ensure their messages create a positive response from the intended audience.

  • Understand the importance of business writing skills
  • Overcome barriers to effective writing
  • Plan and prepare written communications
  • Structure and lay out correspondence
  • Apply grammar, punctuation, and vocabulary
  • Use short sentences and appropriate tone
  • Ensure consistency in writing
  • Use basic tools and techniques for proofreading
  • Identify and correct common writing mistakes
  • Make effective requests and avoid clichés
  • Communicate positive messages and offer solutions
  • Maintain a professional image in e-mails
  • Properly use CC and BCC in e-mails
  • Avoid e-mail abuse
Why Are Good Writing Skills Important In Business?
  • Reasons to improve your business writing skills
  • Barriers to excellent writing skills
Purpose Of Written Communication
  • Why planning and preparation are important
  • Some basic reasons you may send written communications
Audience Analysis
  • How to structure and layout your correspondence
Writing Good English
  • Grammar tips
  • How to use punctuation
  • How to use a good vocabulary
Guidelines For Good Writing
  • How to use short sentences, avoid wordiness and ambiguity
  • How to use an appropriate tone and be precise
  • How to check consistency
Proofreading
  • The basic tools of proofreading
  • What to check for
  • Tips and common mistakes
Persuasive Communication
  • How to ask for something
  • What business clichés to avoid
  • How to offer solutions and incentives
  • Turning bad news into good news
  • Use of appropriate and positive language
E-Mail Etiquette
  • The Do’s & Don’ts of E-mail Etiquette
  • The professional image: looking good online
  • CC and BCC
  • Italics
  • Avoiding E-mail abuse

This course is for administrative and secretarial staff who wish to employ more effective writing skills in the office.

Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES


Company Sponsored

Full Fee GST Broad-based Funding
($2 per training hour)
Nett Fee Payable (incl. GST)
$300 $27 $14 $313

Self-Sponsored

Full Fee GST Nett Fee Payable (incl. GST)
$300 $27 $327

Date & REGISTRATION

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