Leading with Empathy

Funding Validity Period

25 September 2024

24 September 2026

Course Overview

This course explores the power of empathy in leadership. Participants will gain a deeper understanding of empathy, its benefits for leaders and teams, and practical strategies to cultivate and express empathy in everyday situations. Through interactive activities, discussions, and self-reflection, leaders will develop their ability to connect with their teams on a deeper level, build trust, and foster a positive, inclusive and productive work environment.

Skills Acquired

By the end of this course, learners will be able to:

Identify the benefits of fostering inclusiveness within diverse teams, and the importance and dimensions of empathy.
Developing their empathy skills to promote an inclusive and di-verse work environment.
Applying empathy methodology in a difficult conversation to effectively navigate diversity challenges and opportunities in service situations.
Utilizing ability to enhance team cohesion and an inclusive workplace via fostering trust and belonging, emotional intelligence, and addressing challenges and opportunities.
Constructing an action plan with empathetic communication and best practices to promote an inclusive and diverse work environment.

Learning Modules

Learning Unit 1: The Power of Empathy

What is empathy?
The different dimensions of empathy (cognitive, emotional, compassionate)
The neuroscience of empathy
Why is empathy important in leadership?
Benefits of leading with empathy for individuals, teams, and the organization

Learning Unit 2: Building Your Empathy Muscle

Self-assessment of empathy
Identifying personal strengths and weaknesses
Strategies to develop and strengthen empathy skills
Active listening techniques
The importance of non-verbal communication in building empathy

Learning Unit 3: Communicating with Empathy

Recognizing and understanding emotions in yourself and others
Using language that fosters connection and empathy
Providing constructive feedback and support in an empathetic way
Navigating difficult conversations with empathy

Learning Unit 4: Creating an Empathetic Workplace

Fostering trust and psychological safety
Building a culture of inclusion and belonging
Encouraging emotional intelligence within the team
Recognizing and addressing employee burnout

Learning Unit 5: Putting it into Practice

Developing an action plan to apply empathy in your leadership style
Case studies and role-playing exercises to practice empathetic communication
Sharing best practices and ongoing support

What is empathy?
The different dimensions of empathy (cognitive, emotional, compassionate)
The neuroscience of empathy
Why is empathy important in leadership?
Benefits of leading with empathy for individuals, teams, and the organization

Self-assessment of empathy
Identifying personal strengths and weaknesses
Strategies to develop and strengthen empathy skills
Active listening techniques
The importance of non-verbal communication in building empathy

Recognizing and understanding emotions in yourself and others
Using language that fosters connection and empathy
Providing constructive feedback and support in an empathetic way
Navigating difficult conversations with empathy

Fostering trust and psychological safety
Building a culture of inclusion and belonging
Encouraging emotional intelligence within the team
Recognizing and addressing employee burnout

Developing an action plan to apply empathy in your leadership style
Case studies and role-playing exercises to practice empathetic communication
Sharing best practices and ongoing support

Who is this course is for

This course is designed for leaders, supervisors, and managers who want to lead their teams more effectively and efficiently, all while fostering empathy.

Academic prerequisites

Learners must be able to read, write, speak and listen to English at basic level.
Learner should have at least 1 year’s working experience in any industry.

Course Fees

Company Sponsored

Fees	Small Medium Enterprises (SMEs)	Non Small Medium Enterprises	Singaporean Employees aged 40 years and above
Full Fee	$800.00	$800.00	$800.00
9% GST (on full course fee)	$72.00	$72.00	$72.00
Funding Amount	$560.00 (70% off course fee)	$400.00 (50% off course fee)	$560.00 (70% off course fee)
Nett Fee Payable (incl. GST)	$312.00	$472.00	$312.00

SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
Non-SME (MCES): Employee is Singaporean aged 40 years and above

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

Eligible for Absentee Payroll Funding

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Eligible for SkillsFuture Enterprise Credit (SFEC)

Self Sponsored

Fees	Singapore Citizens (40 years and above)	Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above)
Full Fee	$800.00	$800.00
9% GST (on full course fee)	$72.00	$72.00
Funding Amount	$560.00 (70% off course fee)	$400.00 (50% off course fee)
Nett Fee Payable (incl. GST)	$312.00	$472.00

MCES: Singaporean aged 40 years and above
Normal: Singaporean / PR aged 21 years and above

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

Eligible for UTAP funding
Eligible for SkillsFuture Credit
Eligible for PSEA Funds