Skillsfuture for Digital Workplace 2.0 (Food Service Sector)

COURSE DETAILS

James Cook Institute

Course Duration

15 HRS

Course Reference Number

TGS-2023037503

Funding Validity Period

07 Sep 2023 To
30 Jun 2025

Mode of Training

Classroom

Training Timing

9am to 5.30pm

COURSE OVERVIEW

This course is targeted towards those in the Food Services sector.  We will cover all the technological advances in IT that is impacting or will impact the sector.  In this course, we will help learners to understand the implication of various technology advancement and digital tools that will affect how the food services sector will operate and how it will affect the service delivery and the manpower skills required.​​

Learners will be able to apply Generative AI tools such as Copilot and Gemini to streamline tasks, analyse data in Excel and create intelligent and novel content in Word and PowerPoint.

Learners will also be able to apply analytics to gain business insights, use automation to enhance productivity, and understand security risks associated with using emerging technologies and how to mitigate those risks

By the end of this course, learners will be able to:

  • State the jobs and digital skills required in the current and future digital economy
  • Describe the work requirements in a technology-rich environment and know the associated cybersecurity risks
  • Identify various digital applications and tools in work applications, including widely applicable national and sectoral platforms
  • Suggest how data and information can be used
  • Perform functional outcomes such as the use of digital tools and software to access various learning paths and content
  • Develop a post-course action plan to continue learning (i.e., to identify courses that would allow participants to further deepen their skills in the four key areas).

Learning Unit 1: Data Analytics

  • Introduction to SFDW
  • Digital Skills and Jobs Awareness for the Food Services Sector
  • Importance of Data Analytics in the current and future digital economy for the Food Services Sector
  • Use data analytics and visualisation tools such as Excel PivotTable and Power BI to analyse food product sales

Learning Unit 2: Automation

  • Introduction to Automation in the Food Services sector
  • Using Power Automate to improve office productivity
  • Programmable Automation (3D printing and additive manufacturing tools for fabrication of packaging, and customised food items)
  • Conversational Automation such as Google Assistant, Chatbots in government and corporate websites (SFA, Ask Captain Green for NEA)
  • Autonomous Robots for food preparation and delivery
  • Future trends for automation in the food services workplace

Learning Unit 3: Cybersecurity Risk

  • Introduction to Cybersecurity Risk
  • Areas of cybersecurity risk and its implication and effect to the individual and food services sector
  • How to mitigate cybersecurity risks? (physical, software, policy and regulatory)

Learning Unit 4: In-demand Digital Tools

  • Artificial Intelligence in the Food Services sector
  • Generative AI such as Gemini and Copilot to customise menus, develop new recipes, create new food concepts, etc.
  • Basic concepts of Generative AI and its risks
  • How to design prompt
  • Nationally launched applications
  • Enhancing customer experience during shopping online
  • Explore upcoming digital technology and impact on how we work, live and interact
  • Develop a learning plan to take ownership of own skills upgrading
  • Learners must be able to read, write, speak and understand English at Secondary school level
  • Learners to have minimum GCE ‘O’ level or ITE certificate education
  • Learner should have at least 1 year’s working experience in any industry
  • Learners must be able to operate a personal computer, use keyboard and mouse
Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES

Company Sponsored

Funding Type Full Fee Funding Amount Fee After Funding GST on Fee After Funding Additional Funding Nett Fee Payable (incl. GST)
Small Medium Enterprises (SMEs) $500 $350 $150 $13.5 $100 $63.5
Non Small Medium Enterprises $500 $350 $150 $13.5 n.a $163.5
Singaporean Employees aged 40 years and above $500 $350 $150 $13.5 $100 $63.5

Course Fee Funding:
SME: 70% of course fee + Additional 20% of course fee
Non-SME: 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored

Funding Type Full Fee Funding Amount Fee After Funding GST on Fee After Funding Additional Funding Nett Fee Payable (incl. GST)
Singapore Citizens (40 years and above) $500 $350 $150 $13.5 $100 $63.5
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) $500 $350 $150 $13.5 n.a $163.5

Course Fee Funding:
MCES: 70% of course fee + additional 20% of course fee
Normal: 70% of course fee

DATE & REGISTRATION

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