Frequently Asked Questions

You may register for the course of your choice through our website here. Alternatively, you may contact us at tel 67375761 during office hours or drop us a note at ‘Contact Us‘ page for us to contact you. You may also reach us on WhatsApp.

For Course Fee Funding available for self-sponsored individuals please refer to the information on SSG website here. 

For Course Fee Funding and Absentee Payroll Funding available for employers who sponsor employees for training, please refer to the information on SSG website here. 

Payment from individual client is only collected when course is confirmed to start while corporate clients are billed a week after course completion. There is ample time for learner to consider carefully before making the payment.

Refund is given if the course applied for is rescheduled and learner is not able to attend at other available schedules. For corporate clients, it occurs when an appeal for training grant is approved after full fees have been paid. In other cases, refund is considered on a case-by-case basis.

Refunds for payments regarding course fees are processed and followed up within 14 days.

If due to valid reasons learner is not able to attend the training, there are other schedules and courses that learner can consider to transfer to. However, such transfer may not be feasible if less than a week’s notice is given.

With effect from 1 Oct 2015, learners who do not attain a ‘Competent’ status for WSQ courses, they will not qualify for Training Grant or subsidies. For IT courses, these learners need to inform the trainer if they wish to accept the outcome, request for retest or retraining. For the latter 2 choices, our Customer Service Personnel will get contact them to make the necessary arrangements. Retests have to be taken within 2 weeks of the first assessment. There are charges involved for retest and retraining.

For softskill courses, learners with a ‘Not Yet Competent’ status will indicate in their assessment document if they accept the outcome or wish to appeal. Our Management will review each case for appeal and keep the learner informed of the outcome. Similarly, there are charges for re-assessment and retraining.

If learner chooses to accept the outcome, he or she will have to make the balance payment since only NET fee was collected beforehand for self-sponsored learners. For corporate clients, they will be billed the full amount accordingly.

You may wish to refer to SSG’s Skills Framework to help you in charting your personal development plan at the SSG website.

Please do not hesitate to contact us at tel 67375761 during office hours if you need assistance.