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SOFT SKILLs COURSES

Sharpen your professional edge with our Soft Skills courses—master skills such as business writing, telephone etiquette, service excellence, teamwork, and beyond, for standout success and collaboration.

Overview

Why Soft Skill Courses

In today’s competitive business environment, soft skills are as crucial as technical expertise. Our soft skills courses equip individuals and teams with the essential skills needed for success. From enhancing communication and teamwork to boosting problem-solving abilities and customer service excellence, our courses are designed to improve job performance and workplace harmony.

Empower your workforce and join us to transform professional capabilities and drive business success

Why James Cook Institute

Industry-focused
James Cook Institute’s (JCI) programmes are led by seasoned industry professionals who focus on imparting practical knowledge and skills.

A pioneer in Singapore’s Adult Learning Industry
With more than 35 years of experience, James Cook Institute (JCI) is recognised as a leader in professional and personal development. We are also a WSQ Approved Training Provider in Singapore.

Flexible Solutions for Corporate Training
Tailored training solutions to fit your team’s requirements

Courses Available

communication
skills

wsq communicate effectively at the workplace

This course equips participants with the skills to effectively communicate, interpret, and respond to workplace information, recognise and manage conflicts, and use negotiation techniques to achieve win-win outcomes.

WSQ | 9am-6pm | 16 hrs | Operations Level

WSQ Communicate effectively as a team leader at the workplace

This course empowers team leaders to recognize the impact of effective communication, engage the workforce, and build strong relationships using various communication styles. It also focuses on improving team collaboration by removing barriers and reinforcing positive behaviors through effective communication skills.

WSQ | 9am-6pm | 16 HRS | Supervisory Level

WSQ Business negotiations

This course guides participants in achieving negotiation outcomes aligned with the organisation’s goals by clearly defining roles, preparing with awareness of the other parties’ positions, and applying culturally sensitive negotiation techniques. It also covers documenting negotiation minutes for effective evaluation.

WSQ | 9am-6pm | 16 HRS | Supervisory Level

WSQ Conflict Management

This course focuses on resolving conflicts while strengthening relationships, guiding supervisors to define roles, encourage effective strategies, assess outcomes, and document the conflict management process for all involved.

WSQ | 9am-6pm | 16 HRS | Supervisory Level

WSQ Facilitate Effective Communication and Engagement at the Workplace

This course sets out the competencies for learners to be able to communicate organisational communication policies and procedures to staff and monitor their compliance and maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures

WSQ | 9am-6pm | 16 HRS | Supervisory Level

Our communication courses in soft skills are designed to empower professionals with the essential abilities needed to thrive in any workplace. These courses focus on enhancing interpersonal communication, active listening, and effective collaboration, all vital for building strong relationships and fostering a positive work environment

1 DAY COURSES (NON WSQ)

Telephone Etiquette and Techniques

This course focuses on helping working professionals with the essential skills in handling telephone calls professionally, confidently and effectively. It also provides you with the techniques on dealing with the common types of difficult customer situations that you come across in your daily encounters with them.

Administer Goods and Services Tax (GST) in Singapore

This 1-day course aims to provide accounting, finance and business executives with an in-depth understanding of Singapore GST, which will in turn promote accurate, timely and effective responses on GST administration and compliance work.

Develop essential leadership skills, learn effective management strategies and inspire your team to achieve organisational success

Leadership & People Management

WSQ Vision Leadership: Walk The Talk – Level 4

This 16-hour Level 4 leadership course aims to equip managers with the skills to develop an organisation’s vision, mission, and values, facilitating team collaboration and improving performance with a focus on corporate governance, countering the tendency to work in silos with tunnel vision.

WSQ | 9am-6pm | 16 hrs | Managerial Level

WSQ People Development: Dare To Care – Level 4

This training equips manager with the necessary tools to plan and develop their own and their team’s professional growth, including the application of coaching models.

WSQ | 9am-6pm | 16 HRS | Managerial Level

People Change Management

This training equips manager with the necessary tools to plan and develop their own and their team’s professional growth, including the application of coaching models.

WSQ | 9am-6pm | 16 HRS | Managerial Level

COGNITIVE SKILLS

WSQ Problem Identification and Solutioning Techniques

Upon completing this course, learners will be able to identify and address workplace problems by recognising their impact, identifying sources, effectively communicating the problem-solving approach, applying a solution-generating framework, and evaluating solutions.

WSQ | 9am-6pm | 16 hrs | Operations Level

WSQ Strengthen Resilience with Emotional Intelligence @ Workplace – Level 1

This course will enable learners to recognise diversity markers and be cognisant of the importance of inclusiveness at the workplace.

WSQ | 9am-6pm | 16 hrs | Supervisory Level

problem solving

WSQ Problem Identification and Solutioning Techniques

Upon completing the course, learners will be able to identify and address problems in the workplace by recognising their impact, pinpointing sources, communicating effectively, applying a solution-generating framework, and evaluating solutions to resolve issues.

WSQ | 9am-6pm | 16 hrs | Operations Level

WSQ Design Thinking Starts With me

Upon completing this course, learners will understand the concept and importance of design thinking, be able to apply its methodologies to define problems and generate ideas, identify methods to implement design thinking in their organisation, and promote its use, including the role of prototyping.

WSQ | 9am-6pm | 16 HRS | Supervisory Level

more softskill courses available >

Why James Cook Institute

Corporate Learners

Let us assist in upgrading your workforce

Individual Learners

Upskill yourself with our short courses

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