COURSE SYNOPSIS

This course sets out the competencies for learners to be able to communicate organisational communication policies and procedures to staff and monitor their compliance and maintain channels of  communication to update staff on latest and relevant work-related  information according to organisational communication policies and  procedures.

COURSE OBJECTIVES

At the end of the programme, participants will be able to:

• Promote effective communication within the team and use appropriate communication techniques,
• Conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers
• Resolve conflicts through negotiation while taking diversity issues into consideration.

TARGET AUDIENCE (OPERATIONAL, SUPERVISORY & MANAGERIAL

This training is relevant to front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory  responsibilities and the self-employed who have to:

• Work with others on a daily basis
• Work in a project team
• Take responsibility for specific workplace resources
• Join a task force at short notice to handle specific tasks within the  enterprise

ASSUMED SKILLS:

• Learners must be able to read, write, speak and listen English at secondary school level
• Learners to have minimum GCE ‘O’ level or ITE certificate education
• Learner should preferably have at least 1 year’s working experience in any industry

TRAINING METHODOLOGIES

Lectures, group discussion, case study, self-reflection and hands-on activities designed to bring out skills practice.

Course Content