UEN No.: 198802365N

WSQ

Facilitate Effective Communication and Engagement at the Workplace

course details

Duration and Time

Training Time

9am-6pm

Course Duration

16 HRS

Course Information

Course Reference Number

TGS-2011500444

Funding Validity Period

17 Apr 2020 To
03 Jun 2025

Mode of Training

Classroom

COURSE OVERVIEW

This course sets out the competencies for learners to be able to communicate organisational communication policies and procedures to staff and monitor their compliance and maintain channels of  communication to update staff on latest and relevant work-related information according to organisational communication policies and  procedures.

 

  • Promote effective communication within the team and use appropriate communication techniques,
  • Conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers
  • Resolve conflicts through negotiation while taking diversity issues into consideration.

Learning Unit 1: Communicate organisational communication policies and procedures to staff and monitor their compliance

• Organisational Communication Policies and Procedures

Learning Unit 2: Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures

• Channels of Communication

• Aspects to consider when maintaining channels of communication

• Involvement of Other Parties

• Barriers to communication

• Latest and Relevant Work-Related Information

Learning Unit 3: Promote effective communication among staff taking into account diversity Issues

• Promote Effective Communication

• Diversity Issues

Learning Unit 4: Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings

• Communication Techniques

• Communication Tools

• Methods to Coach Staff

• Organisational and Professional Standards

• Ways to Determine Communication Styles

• People

• Communication Styles

Learning Unit 5: Assess conflict situation and develop appropriate conflict resolution strategies

• Preparation Process for Effective Engagement of Conflict

Learning Unit 6: Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

• Conflict Resolution Techniques

• Appropriate Communication Techniques

• Negotiation Styles

• Confirm Resolution of Conflict and Types of Agreed Follow-Up Actions

• Sources of Expert Advice and Mediation

This training is relevant to front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory  responsibilities and the self-employed who have to:

  • Work with others on a daily basis
  • Work in a project team
  • Take responsibility for specific workplace resources
  • Join a task force at short notice to handle specific tasks within the  enterprise

• Learners must be able to read, write, speak and listen English at secondary school level
• Learners to have minimum GCE ‘O’ level or ITE certificate education
• Learner should preferably have at least 1 year’s working experience in any industry

Course Outline

Download the PDF below for a summary of the course outline.

COURSE FEES

Company Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Small Medium Enterprises (SMEs) $420 $37.80 $294 (70% off course fee) $163.80
Non Small Medium Enterprises $420 $37.80 $210 (50% off course fee) $247.80
Singaporean Employees aged 40 years and above $420 $37.80 $294 (70% off course fee) $163.80

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored

Funding Type Full Fee 9% GST (on full course fee) Funding Amount Nett Fee Payable (incl. GST)
Singapore Citizens (40 years and above) $420 $37.80 $294 (70% off course fee) $163.80
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) $420 $37.80 $210 (50% off course fee) $247.80

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

REGISTER TODAY

Select a date below

There is no course available now

Looking at in-house training or have an enquiry? Contact us!

Related Courses

Soft Skills

16 HRS

WSQ

Soft Skills

16 HRS

WSQ

Soft Skills

16 HRS

WSQ

GET IN TOUCH WITH US

Have an enquiry? Feel free to connect via any of the channels below.

enquiry form

Leave a message

WhatSAPP

Chat on WhatsApp at
+65 8767 0614

Training hotline

Give us a call at
+65 6737 5761

SHARE THIS COURSE
Main Category
IT COURSES
Generative AI Series
SOFT SKILLS COURSES
COURSE MONTH
Certification
COURSE LEVEL
Course Duration