UEN No.: 198802365N
UEN No.: 198802365N
Sharpen your professional edge with our Soft Skills courses—master skills such as business writing, telephone etiquette, service excellence, teamwork, and beyond, for standout success and collaboration.
In today’s competitive business environment, soft skills are as crucial as technical expertise. Our soft skills courses equip individuals and teams with the essential skills needed for success. From enhancing communication and teamwork to boosting problem-solving abilities and customer service excellence, our courses are designed to improve job performance and workplace harmony.
Empower your workforce and join us to transform professional capabilities and drive business success
Industry-focused
James Cook Institute’s (JCI) programmes are led by seasoned industry professionals who focus on imparting practical knowledge and skills.
A pioneer in Singapore’s Adult Learning Industry
With more than 35 years of experience, James Cook Institute (JCI) is recognised as a leader in professional and personal development. We are also a WSQ Approved Training Provider in Singapore.
Flexible Solutions for Corporate Training
Tailored training solutions to fit your team’s requirements
This course on the latest trends in conflict management focuses on strengthening relationships while resolving conflicts.
This negotiation skills course equips learners with the ability to blend data-driven decisions with soft negotiation tactics, ensuring optimal outcomes aligned with organisational goals.
This negotiation skills course equips learners with the ability to blend data-driven decisions with soft negotiation tactics, ensuring optimal outcomes aligned with organisational goals.
This course equips leaders with the essential communication skills to enhance team productivity, efficiency, and performance. Participants will learn to recognise the power of effective communication.
This course sets out the competencies for learners to be able to communicate organisational communication policies and procedures to staff and monitor their compliance and maintain channels of communication to update staff on latest and relevant work-related information
This course focuses on helping working professionals with the essential skills in handling telephone calls professionally, confidently and effectively. It also provides you with the techniques on dealing with the common types of difficult customer situations that you come across in your daily encounters with them.
This course aims to enhance the business writing skills of administrative and secretarial staff, focusing on creating effective and positive communication. Participants will learn the importance of good writing skills, the purpose of written communication, audience analysis, and how to structure and layout correspondence.
This course equips change agents in management roles, including Team Leaders, Executives, and Managers, with the skills and knowledge to effectively implement and manage change within their organisations
This course equips supervisors with strategies to enhance team dynamics and conflict management, focusing on defining roles, improving leader performance, and documenting effective practices.
This course aims to equip managers with the skills to develop an organisation’s vision, mission, and values, facilitating team collaboration and improving performance with a focus on corporate governance, countering the tendency to work in silos with tunnel vision.
This course on the latest trends in conflict management focuses on strengthening relationships while resolving conflicts.
This negotiation skills course equips learners with the ability to blend data-driven decisions with soft negotiation tactics, ensuring optimal outcomes aligned with organisational goals.
This course enables learners to analyse trends, manage changes for sustained employability, devise action plans for workplace effectiveness, and apply coaching strategies to foster skill adaptation.
This course empowers learners to analyse media trends, identify essential job competencies, and implement strategies to adapt to changing workplace requirements.
This course sets out the necessary competencies for learners to be able to apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals while taking into consideration diversity issues.
This course teaches effective communication, planning, delegation, performance assessment, and issue reporting to enhance team collaboration and achieve organisational goals.
This course enhances communication, decision-making, and collaboration skills within teams, focusing on aligning individual and team goals for professional development.
This course enhances service professionals’ skills and mindset, focusing on exceeding customer expectations through personalised service and continuous improvement.
This course covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
This course covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.
This course covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
This course trains learners to promote inclusiveness, apply emotional intelligence, and excel in service delivery within diverse environments, aligning with organisational standards.
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150 Orchard Road #06-14 Orchard Plaza Singapore 238841
Offering an extensive range of courses conducted by our pool of accredited trainers, we take pride in providing training solutions to meet your learning and professional objectives.
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