SOFT SKILLs COURSES

Sharpen your professional edge with our Soft Skills courses—master skills such as business writing, telephone etiquette, service excellence, teamwork, and beyond, for standout success and collaboration.

Overview

Why Soft Skill Courses

In today’s competitive business environment, soft skills are as crucial as technical expertise. Our soft skills courses equip individuals and teams with the essential skills needed for success. From enhancing communication and teamwork to boosting problem-solving abilities and customer service excellence, our courses are designed to improve job performance and workplace harmony.

Empower your workforce and join us to transform professional capabilities and drive business success

Why James Cook Institute

Industry-focused
James Cook Institute’s (JCI) programmes are led by seasoned industry professionals who focus on imparting practical knowledge and skills.

A pioneer in Singapore’s Adult Learning Industry
With more than 35 years of experience, James Cook Institute (JCI) is recognised as a leader in professional and personal development. We are also a WSQ Approved Training Provider in Singapore.

Flexible Solutions for Corporate Training
Tailored training solutions to fit your team’s requirements

communication courses

WSQ certified

2 days

WSQ Conflict Management

This course on the latest trends in conflict management focuses on strengthening relationships while resolving conflicts.

2 Days

WSQ Business Negotiations

This negotiation skills course equips learners with the ability to blend data-driven decisions with soft negotiation tactics, ensuring optimal outcomes aligned with organisational goals.

2 Days

WSQ Communicate Effectively at the Workplace

This negotiation skills course equips learners with the ability to blend data-driven decisions with soft negotiation tactics, ensuring optimal outcomes aligned with organisational goals.

2 days

WSQ Communicate Effectively As A Team Leader At The Workplace

This course equips leaders with the essential communication skills to enhance team productivity, efficiency, and performance. Participants will learn to recognise the power of effective communication.

2 Days

WSQ Facilitate Effective Communication And Engagement At The Workplace

This course sets out the competencies for learners to be able to communicate organisational communication policies and procedures to staff and monitor their compliance and maintain channels of communication to update staff on latest and relevant work-related information

Non WSQ Certified

1 day

Telephone Etiquette & Techniques

This course focuses on helping working professionals with the essential skills in handling telephone calls professionally, confidently and effectively. It also provides you with the techniques on dealing with the common types of difficult customer situations that you come across in your daily encounters with them.

1 day

Business Communication Via Email & Letters

This course aims to enhance the business writing skills of administrative and secretarial staff, focusing on creating effective and positive communication. Participants will learn the importance of good writing skills, the purpose of written communication, audience analysis, and how to structure and layout correspondence.

leadership & management courses

WSQ certified

2 days

People Change Management

This course equips change agents in management roles, including Team Leaders, Executives, and Managers, with the skills and knowledge to effectively implement and manage change within their organisations

2 Days

WSQ People Development: Dare To Care – Level 4

This course equips supervisors with strategies to enhance team dynamics and conflict management, focusing on defining roles, improving leader performance, and documenting effective practices.

2 Days

WSQ Vision Leadership: Walk The Talk – Level 4

This course aims to equip managers with the skills to develop an organisation’s vision, mission, and values, facilitating team collaboration and improving performance with a focus on corporate governance, countering the tendency to work in silos with tunnel vision.

2 days

WSQ Conflict Management

This course on the latest trends in conflict management focuses on strengthening relationships while resolving conflicts.