UEN No.: 198802365N
UEN No.: 198802365N
course details
Duration and Time
Training Time
9am-6pm
Course Duration
16 HRS
Course Information
Course Reference Number
TGS-2019504524
Funding Validity Period
Mode of Training
Classroom
COURSE OVERVIEW
This course enhances service professionals’ skills and mindset, focusing on exceeding customer expectations through personalised service and continuous improvement. It also emphasises proper grooming, projecting a positive image, and fostering a customer-oriented attitude for effective daily engagement.
Learning Unit 1: Provide Service Excellence to A Diverse Range of Customers and Their Needs and Expectations
Learning Unit 2: Recognise the Impact Of One’s Professional Image And Persona On The Organisation
Learning Unit 3: Project A Professional Image and Persona
Learning Unit 4: Demonstrate Effective Communication Skills When Interacting with Customers at The Workplace
Learning Unit 5: Demonstrate the Qualities and Characteristics of a Service Professional When Delivering Go-The Extra-Mile Service to Exceed Customer Expectations
Learning Unit 6: Create A Positive Customer Experience by Offering Customized and Personalized Service in Accordance with Organisation Guidelines
Learning Unit 7: Know the Customer’s Preferred Choices Based on The Customer Group He or She Belongs To
Learning Unit 8: Escalate Feedback on Areas of Improvement to Enhance the Customer Experience
Download the PDF below for a summary of the course outline.
COURSE FEES
Company Sponsored
| Funding Type | Full Fee | 9% GST (on full course fee) | Funding Amount | Nett Fee Payable (incl. GST) |
|---|---|---|---|---|
| Small Medium Enterprises (SMEs) | $450.00 | $40.50 | $315.00 (70% off course fee) | $175.50 |
| Non Small Medium Enterprises | $450.00 | $40.50 | $225.00 (50% off course fee) | $265.50 |
| Singaporean Employees aged 40 years and above | $450.00 | $40.50 | $315.00 (70% off course fee) | $175.50 |
Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee
$4.50 per training hour capped at $100,000 per enterprise per calendar year
Self-Sponsored
| Funding Type | Full Fee | 9% GST (on full course fee) | Funding Amount | Nett Fee Payable (incl. GST) |
|---|---|---|---|---|
| Singapore Citizens (40 years and above) | $450.00 | $40.50 | $315.00 (70% off course fee) | $175.50 |
| Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) | $450.00 | $40.50 | $225.00 (50% off course fee) | $265.50 |
Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee
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