UEN No.: 198802365N
UEN No.: 198802365N
course details
Duration and Time
Training Time
9am-6pm
Course Duration
16 HRS
Course Information
Course Reference Number
TGS-2019504044
Funding Validity Period
Mode of Training
Classroom
COURSE OVERVIEW
This module covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
The job role(s)/occupations that this module would be relevant to may include:
Download the PDF below for a summary of the course outline.
COURSE FEES
Company Sponsored
| Funding Type | Full Fee | 9% GST (on full course fee) | Funding Amount | Nett Fee Payable (incl. GST) |
|---|---|---|---|---|
| Small Medium Enterprises (SMEs) | $450.00 | $40.50 | $315.00 (70% off course fee) | $175.50 |
| Non Small Medium Enterprises | $450.00 | $40.50 | $225.00 (50% off course fee) | $265.50 |
| Singaporean Employees aged 40 years and above | $450.00 | $40.50 | $315.00 (70% off course fee) | $175.50 |
Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee
$4.50 per training hour capped at $100,000 per enterprise per calendar year
Self-Sponsored
| Funding Type | Full Fee | 9% GST (on full course fee) | Funding Amount | Nett Fee Payable (incl. GST) |
|---|---|---|---|---|
| Singapore Citizens (40 years and above) | $450.00 | $40.50 | $315.00 (70% off course fee) | $175.50 |
| Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) | $450.00 | $40.50 | $225.00 (50% off course fee) | $265.50 |
Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee
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