UEN No.: 198802365N
UEN No.: 198802365N
course details
Duration and Time
Training Time
9am-6pm
Course Duration
16 HRS
Course Information
Course Reference Number
TGS-2011500444
Funding Validity Period
Mode of Training
Classroom
COURSE OVERVIEW
This course sets out the competencies for learners to be able to communicate organisational communication policies and procedures to staff and monitor their compliance and maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures.
Learning Unit 1: Communicate organisational communication policies and procedures to staff and monitor their compliance
• Organisational Communication Policies and Procedures
Learning Unit 2: Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
• Channels of Communication
• Aspects to consider when maintaining channels of communication
• Involvement of Other Parties
• Barriers to communication
• Latest and Relevant Work-Related Information
Learning Unit 3: Promote effective communication among staff taking into account diversity Issues
• Promote Effective Communication
• Diversity Issues
Learning Unit 4: Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
• Communication Techniques
• Communication Tools
• Methods to Coach Staff
• Organisational and Professional Standards
• Ways to Determine Communication Styles
• People
• Communication Styles
Learning Unit 5: Assess conflict situation and develop appropriate conflict resolution strategies
• Preparation Process for Effective Engagement of Conflict
Learning Unit 6: Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
• Conflict Resolution Techniques
• Appropriate Communication Techniques
• Negotiation Styles
• Confirm Resolution of Conflict and Types of Agreed Follow-Up Actions
• Sources of Expert Advice and Mediation
This training is relevant to front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:
• Learners must be able to read, write, speak and listen English at secondary school level
• Learners to have minimum GCE ‘O’ level or ITE certificate education
• Learner should preferably have at least 1 year’s working experience in any industry
Download the PDF below for a summary of the course outline.
COURSE FEES
Company Sponsored
| Funding Type | Full Fee | 9% GST (on full course fee) | Funding Amount | Nett Fee Payable (incl. GST) |
|---|---|---|---|---|
| Small Medium Enterprises (SMEs) | $420.00 | $37.80 | $294.00 (70% off course fee) | $163.80 |
| Non Small Medium Enterprises | $420.00 | $37.80 | $210.00 (50% off course fee) | $247.80 |
| Singaporean Employees aged 40 years and above | $420.00 | $37.80 | $294.00 (70% off course fee) | $163.80 |
Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee
$4.50 per training hour capped at $100,000 per enterprise per calendar year
Self-Sponsored
| Funding Type | Full Fee | 9% GST (on full course fee) | Funding Amount | Nett Fee Payable (incl. GST) |
|---|---|---|---|---|
| Singapore Citizens (40 years and above) | $420.00 | $37.80 | $294.00 (70% off course fee) | $163.80 |
| Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) | $420.00 | $37.80 | $210.00 (50% off course fee) | $247.80 |
Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee
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