WSQ Achieve Service Vision
Funding Validity Period
2 January 2020
-
25 August 2027
Course Overview
This course sets out the knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision
Skills Acquired
By the end of this course, learners will be able to:
- Recognise the role one plays in contributing to the organisation’s vision, mission and values
- Demonstrate service delivery in accordance with the organisation’s vision, mission and values
- Monitor own performance to ensure consistency with the organisation’s vision, mission and values
Learning Modules
Learning Unit 1: Recognise the role one plays in contributing to the organisation’s vision, mission and values
- Organisation Vision
- Mission
- Values
- Service Vision
- Identify your Role in contributing to your organisation’s vision, mission and values
- See significance and impact of your role within service value chain
- Comprehend the standard in which one is required to perform the role and how it affects the realisation of the organisation’s vision, mission and values
- Delivery service in accordance with the organisation’s vision, mission and values
- Demonstrating behaviour consistent with the organisation’s branding guidelines
- Methods in delivering service according and in consistent to the organisation vision, mission, values and service vision.
- Importance of monitoring performance
- Monitor own performance
- Reflective journals
- Obtain feedback from External customers
- Obtain feedback from Internal customers
- Summary
Who is this course for
The target audience includes:
- Customer-facing staff
- Customer Service Representatives
- Call Centre Officers
- Store Advisors
- Service Crew
Academic prerequisites
- Learners must be able to read, write, speak and listen to English at secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should have at least 1 year’s working experience in any industry
Course Fees
| Fees | Small Medium Enterprises (SMEs) | Non Small Medium Enterprises | Singaporean Employees aged 40 years and above |
|---|---|---|---|
| Full Fee | $200.00 | $200.00 | $200.00 |
| 9% GST (on full course fee) | $18.00 | $18.00 | $18.00 |
| Funding Amount | $140.00 (70% off course fee) | $100.00 (50% off course fee) | $140.00 (70% off course fee) |
| Nett Fee Payable (incl. GST) | $78.00 | $118.00 | $78.00 |
- SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Non-SME (MCES): Employee is Singaporean aged 40 years and above
- Eligible for Absentee Payroll Funding
- Eligible for SkillsFuture Enterprise Credit (SFEC)
| Fees | Singapore Citizens (40 years and above) | Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) |
|---|---|---|
| Full Fee | $200.00 | $200.00 |
| 9% GST (on full course fee) | $18.00 | $18.00 |
| Funding Amount | $140.00 (70% off course fee) | $100.00 (50% off course fee) |
| Nett Fee Payable (incl. GST) | $78.00 | $118.00 |
- MCES: Singaporean aged 40 years and above
- Normal: Singaporean / PR aged 21 years and above
- Eligible for SkillsFuture Credit
- Eligible for PSEA Funds
WSQ Achieve Service Vision
Course Highlight
Course Duration
8 HRS
Training Time
9am-6pm
Mode of Training
Classroom
Course Reference Number
TGS-2019504422
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