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Conflict Management

Funding Validity Period

9 August 2022

8 August 2026

Course Overview

The new trend in conflict management is to maintain or enhance relationship while solving the conflict. This course is designed on the premise that working together, supervisors will:

Identifying roles and responsibilities of each member to resolve conflict
Encouraging effective conflict strategies
Assessing effectiveness of conflict management
Document conflict management details for all involved parties

Skills Acquired

By the end of this course, learners will be able to:

Identify signs, stages and causes of conflict
Explain roles and responsibilities of all employees to reduce conflict for better performance
Apply conflict management techniques to resolve and manage conflicts
Employ right resources to help resolve conflicts
Prepare conflict management report and monitor conflict management progress

Learning Modules

Learning Unit 1: Are we having conflict?

Understanding conflict
Signs, stages and causes of conflicts
Point of contention

Learning Unit 2: My Role in conflict

Individual roles and accountabilities for managing conflicts
Identify roles and responsibilities of team members to minimise sources of conflicts that may affect team performance
Team leader roles and accountabilities for managing conflicts

Learning Unit 3: Let’s resolve conflict

Conflict management techniques
Facilitation, communication and negotiation methods for managing conflicts
Legal and ethical considerations relating to conflict management
Work with affected team members to resolve conflicts

Learning Unit 4: Find helping resources to resolve conflict

Research sources of internal and external assistance to resolve the conflicts
Organisational policies and procedures which provide clarification or assistance in relation to the management of conflict

Learning Unit 5: Document and Monitor Conflict Management Progress

Write reports, including comprehensive details of the conflicts, the parties involved, discussions with all parties and the management
Monitor and review agreed actions to resolve conflicts

Understanding conflict
Signs, stages and causes of conflicts
Point of contention

Individual roles and accountabilities for managing conflicts
Identify roles and responsibilities of team members to minimise sources of conflicts that may affect team performance
Team leader roles and accountabilities for managing conflicts

Conflict management techniques
Facilitation, communication and negotiation methods for managing conflicts
Legal and ethical considerations relating to conflict management
Work with affected team members to resolve conflicts

Research sources of internal and external assistance to resolve the conflicts
Organisational policies and procedures which provide clarification or assistance in relation to the management of conflict

Write reports, including comprehensive details of the conflicts, the parties involved, discussions with all parties and the management
Monitor and review agreed actions to resolve conflicts

Who is this course is for

The audience is supervisory staff with leadership responsibilities, relevant for all sectors

Academic prerequisites

Learners must be able to read, write, speak and listen to English at secondary school level
Learners to have minimum GCE ‘O’ level or ITE certificate education
Learner should have at least 1 year’s working experience in any industry

Course Fees

Fees	Small Medium Enterprises (SMEs)	Non Small Medium Enterprises	Singaporean Employees aged 40 years and above
Full Fee	$450.00	$450.00	$450.00
9% GST (on full course fee)	$40.50	$40.50	$40.50
Funding Amount	$315.00 (70% off course fee)	$225.00 (50% off course fee)	$315.00 (70% off course fee)
Nett Fee Payable (incl. GST)	$175.50	$265.50	$175.50

SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
Non-SME (MCES): Employee is Singaporean aged 40 years and above

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

Eligible for Absentee Payroll Funding

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Eligible for SkillsFuture Enterprise Credit (SFEC)

Fees	Singapore Citizens (40 years and above)	Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above)
Full Fee	$450.00	$450.00
9% GST (on full course fee)	$40.50	$40.50
Funding Amount	$315.00 (70% off course fee)	$225.00 (50% off course fee)
Nett Fee Payable (incl. GST)	$175.50	$265.50

MCES: Singaporean aged 40 years and above
Normal: Singaporean / PR aged 21 years and above

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

Eligible for SkillsFuture Credit
Eligible for PSEA Funds