WSQ Facilitate Effective Work Teams

Learning Unit 1: Provide and clarify with team members on work-related information using appropriate communication techniques

• Provide and clarify
• Work-related information

Learning Unit 2: Involve team members in the planning of work activities to promote ownership and commitment to work plan

• Involve team members
• Promote ownership and commitment

Learning Unit 3: Delegate duties and responsibilities taking into consideration the competencies of individual team members

• Delegate duties and responsibilities

Learning Unit 4: Communicate thoughts and feelings to justify a position and responsibilities assigned to team members or to persuade and influence them

• Rationale for communicating thoughts and feelings
• Communicate thoughts and feelings

Learning Unit 5: Communicate to team members the importance and interdependence of each role and promote the benefits of diversity within the team

• Interdependence of each role
• Benefits of diversity

Learning Unit 6: Communicate and agree on individual and team goals and targets to be achieved

• Individual and team goals and targets
• Principles for setting goals and targets

Learning Unit 7: Provide opportunities for team members to contribute ideas and skills and maintain positive relationships amongst them

• Opportunities for team members to contribute ideas and skills
• Importance of creating opportunities
• Positive relationships
• From team diversity to team cohesion

Learning Unit 8: Provide resources, assistance and support needed by team members to complete projects or work activities

• Resources
• Assistance and support

Learning Unit 9: Analyse project control reports and performance assessment results to ascertain team performance and provide feedback and criticism to team members using appropriate communication techniques

• Project control reports
• Performance assessment results
• Provide feedback and criticism
• Differences between constructive and destructive criticism

Learning Unit 10: Communicate team performance and related issues of concern to management and provide recommendations to address them

• Communication techniques to facilitate
• Issues of concern