Leading with Empathy
Funding Validity Period
25 September 2024
-
24 September 2026
Course Overview
This course explores the power of empathy in leadership. Participants will gain a deeper understanding of empathy, its benefits for leaders and teams, and practical strategies to cultivate and express empathy in everyday situations. Through interactive activities, discussions, and self-reflection, leaders will develop their ability to connect with their teams on a deeper level, build trust, and foster a positive, inclusive and productive work environment.
Skills Acquired
By the end of this course, learners will be able to:
- Identify the benefits of fostering inclusiveness within diverse teams, and the importance and dimensions of empathy.
- Developing their empathy skills to promote an inclusive and di-verse work environment.
- Applying empathy methodology in a difficult conversation to effectively navigate diversity challenges and opportunities in service situations.
- Utilizing ability to enhance team cohesion and an inclusive workplace via fostering trust and belonging, emotional intelligence, and addressing challenges and opportunities.
- Constructing an action plan with empathetic communication and best practices to promote an inclusive and diverse work environment.
Learning Modules
Learning Unit 1: The Power of Empathy
- What is empathy?
- The different dimensions of empathy (cognitive, emotional, compassionate)
- The neuroscience of empathy
- Why is empathy important in leadership?
- Benefits of leading with empathy for individuals, teams, and the organization
- Self-assessment of empathy
- Identifying personal strengths and weaknesses
- Strategies to develop and strengthen empathy skills
- Active listening techniques
- The importance of non-verbal communication in building empathy
- Recognizing and understanding emotions in yourself and others
- Using language that fosters connection and empathy
- Providing constructive feedback and support in an empathetic way
- Navigating difficult conversations with empathy
- Fostering trust and psychological safety
- Building a culture of inclusion and belonging
- Encouraging emotional intelligence within the team
- Recognizing and addressing employee burnout
- Developing an action plan to apply empathy in your leadership style
- Case studies and role-playing exercises to practice empathetic communication
- Sharing best practices and ongoing support
Who is this course for
This course is designed for leaders, supervisors, and managers who want to lead their teams more effectively and efficiently, all while fostering empathy.
Academic prerequisites
- Learners must be able to read, write, speak and listen to English at basic level.
- Learner should have at least 1 year’s working experience in any industry.
Course Fees
| Fees | Small Medium Enterprises (SMEs) | Non Small Medium Enterprises | Singaporean Employees aged 40 years and above |
|---|---|---|---|
| Full Fee | $800.00 | $800.00 | $800.00 |
| 9% GST (on full course fee) | $72.00 | $72.00 | $72.00 |
| Funding Amount | $560.00 (70% off course fee) | $400.00 (50% off course fee) | $560.00 (70% off course fee) |
| Nett Fee Payable (incl. GST) | $312.00 | $472.00 | $312.00 |
- SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Non-SME (MCES): Employee is Singaporean aged 40 years and above
- Eligible for Absentee Payroll Funding
- Eligible for SkillsFuture Enterprise Credit (SFEC)
| Fees | Singapore Citizens (40 years and above) | Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) |
|---|---|---|
| Full Fee | $800.00 | $800.00 |
| 9% GST (on full course fee) | $72.00 | $72.00 |
| Funding Amount | $560.00 (70% off course fee) | $400.00 (50% off course fee) |
| Nett Fee Payable (incl. GST) | $312.00 | $472.00 |
- MCES: Singaporean aged 40 years and above
- Normal: Singaporean / PR aged 21 years and above
- Eligible for UTAP funding
- Eligible for SkillsFuture Credit
- Eligible for PSEA Funds
Leading with Empathy
Course Highlight
Course Duration
16 HRS
Training Time
9am - 6pm
Mode of Training
Classroom
Course Reference Number
TGS-2024049357
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