Home > Courses > Soft Skills > Problem Solving > Problem Identification and Solutioning Techniques
Problem Identification and Solutioning Techniques
31 May 2022
30 May 2026
Course Overview
Many businesses had found it difficult to continue operating in this changing business environment, and for those who have, they had to pivot and transform their business models or processes to adapt to the new normal. This had led to accelerated changes and demand for efficiency improvement across the organizations.
One critical success factor is for all levels of employees, both leaders and rank and file workers, to be equipped with the mindset and skillsets needed to recognize and review workplace problems in a structured manner, utilizing a framework that supports the articulations and review of issues, identification of root causes and thereafter be able to develop and select the appropriate solutions. Thus, there is a great need for the much sought-after ability to identify problems and focus on solutioning techniques.
Skills Acquired
- Recognise impact of problems on job responsibilities
- Identify sources of problems
- Apply communications skills to provide context regarding the problem solving approach
- Apply a solution generating framework to generate solutions
- Evaluate solutions to solve problems
Learning Modules
Learning Unit 1: Identify Sources And Impact Of Problems On Job Responsibilities
- Symptoms of Potential Problems
- Sources of Problems
- Root Cause Analysis
- Identify Impact of a Problem
Learning Unit 2: Frame The Problem-Solving Approach
- Modes of Communication for Problem-Solving
- Corrective Actions
- Reflective Mechanisms for Problem-Solving Process
Learning Unit 3: Generate & Evaluate Ideas
- Generate Alternative Solutions
- Evaluating and Selecting Solutions
- Strengths and Limitations
- Constraints of a Solution
- Areas of Impact
- Implementation of An Action Plan
Who is this course for
Academic prerequisites
- Learners must be able to read, write, speak and listen to English at secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should preferably have at least 1 year’s working experience in any industry, however new hires without prior working experience can also attend this course
Course Fees
| Fees | Singapore Citizens (40 years and above) | Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) |
|---|---|---|
| Full Fee | $420.00 | $420.00 |
| 9% GST (on full course fee) | $37.80 | $37.80 |
| Funding Amount | $294.00 (70% off course fee) | $210.00 (50% off course fee) |
| Nett Fee Payable (incl. GST) | $163.80 | $247.80 |
- SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Non-SME (MCES): Employee is Singaporean aged 40 years and above
- Eligible for Absentee Payroll Funding
- Eligible for SkillsFuture Enterprise Credit (SFEC)
| Fees | Company / Self Sponsored |
|---|---|
| Full Fee | $400 |
| GST | $36 |
| Nett Fee Payable (incl. GST) | $436 |
- MCES: Singaporean aged 40 years and above
- Normal: Singaporean / PR aged 21 years and above
- Eligible for SkillsFuture Credit
- Eligible for PSEA Funds
Problem Identification and Solutioning Techniques
Course Highlight
Course Duration
16 HRS
Training Time
9am-6pm
Mode of Training
Classroom
Course Reference Number
TGS-2022013934









