Skillsfuture for Digital Workplace 2.0 (Tourism Sector)
Funding Validity Period
7 September 2023
-
31 December 2027
Course Overview
This course is targeted at those in the tourism sector. We will cover all the technological advances that are impacting or will impact the sector. In this course, we will understand how various technologies are used or can be implemented in the sector, as well as the digital skills needed for the workforce to function optimally.
Learners will be able to understand and apply analytics to analyse customer profiles, preferences, and demands, as well as to optimize operational resources. Learners will also be able to use automation tools and mobile apps to support business operations, such as hotel room check-in, flight information, and travel itineraries. Finally, learners will learn about Generative AI, identify cybersecurity risks associated with the tourism sector, and mitigate those risks.
Skills Acquired
By the end of this course, learners will be able to:
- State the jobs and digital skills required in the current and future digital economy
- Describe the work requirements in a technology-rich environment and know the associated cybersecurity risks
- Identify various digital applications and tools in work applications, including widely applicable national and sectoral platforms
- Suggest how data and information can be used
- Perform functional outcomes such as the use of digital tools and software to access various learning paths and content
- Develop a post-course action plan to continue learning (i.e., to identify courses that would allow participants to further deepen their skills in the four key areas).
- Acquire knowledge of Generative AI and the know-how of prompts
Learning Modules
Course Content
Learning Unit 1: Data Analytics- Introduction to SFDW
- Digital Skills and Jobs Awareness for the Tourism (Hospitality) Sector
- Importance of Data Analytics in the current and future digital economy for the Tourism (Hospitality) Sector
- Use data analytics and visualisation tools such as Excel PivotTable and Power BI to analyse business data, such tour bookings, hotel room utilisation, tourist traffics in attractions, etc.
- Introduction to Automation
- Programmable Automation (3D printing and additive manufacturing tools for fabrication of customised souvenirs, customised amenities in hotel room, etc.)
- Using Power Automate to improve office productivity such as room confirmations, tour bookings, etc.
- Conversational Automation, such as Google Assistant and chatbots to enhance customer service
- Autonomous Robots for food delivery, etc.
- Future trends for automation in the tourism workplace
- Introduction to Cybersecurity Risk
- Areas of cybersecurity risk and its implication and effect to the individual and tourism sector
- How to mitigate cybersecurity risks? (physical, software, policy and regulatory)
- Introduction to Industry 4.0
- Artificial Intelligence in the Tourism (Hospitality) Sector such as analysing tourist profiles
- Basic concepts of Generative AI and its risks
- How to design prompt
- Generative AI such as Gemini and Copilot to respond to customer queries, create customised travel itinerary, etc.
- Nationally launched applications
- Using VR and AR as well as autonomous robots for enhance customer experience
- Explore upcoming digital technology and impact on how we work, live and interact
- Develop a learning plan to take ownership of own skills upgrading
Who is this course for
Academic prerequisites
- Learners must be able to read, write, speak and understand English at Secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should have at least 1 year’s working experience in any industry
Course Fees
| Funding Type | Non Small Medium Enterprises | Small Medium Enterprises (SMEs) OR Singaporean Employees aged 40 years and above |
|---|---|---|
| Full Fee | $530 | $530 |
| Funding Amount | $371 | $371 |
| Fee After Funding | $159 | $159 |
| GST on Fee After Funding | $14.31 | $14.31 |
| Additional Funding | n.a | $106 |
| Nett Fee Payable (incl. GST) | $173.31 | $67.31 |
- SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Non-SME (MCES): Employee is Singaporean aged 40 years and above
- Eligible for Absentee Payroll Funding
- Eligible for SkillsFuture Enterprise Credit (SFEC)
| Fees | Singapore Citizens (40 years and above) | Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) |
|---|---|---|
| Full Fee | $530 | $530 |
| Funding Amount | $371 | $371 |
| Fee After Funding | $159 | $159 |
| GST on Fee After Funding | $14.31 | $14.31 |
| Additional Funding | $106 | n.a |
| Nett Fee Payable (incl. GST) | $67.31 | $173.31 |
- MCES: Singaporean aged 40 years and above
- Normal: Singaporean / PR aged 21 years and above
- Eligible for UTAP funding
- Eligible for SkillsFuture Credit
Skillsfuture for Digital Workplace 2.0 (Tourism Sector)
Course Highlight
Course Duration
15 HRS
Training Time
9am to 5.30pm
Mode of Training
Classroom
Course Reference Number
TGS-2023037500
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