WSQ Communicate Effectively at the Workplace
Funding Validity Period
4 June 2022
-
30 November 2028
Course Overview
In a communication process, we encourage open communication by informing and sharing information with one another. Effective communication promotes trust and engagement, encourages productivity and reduces stress and anxiety for all. Relationships are strengthened and the workplace becomes a hive for harmonious working.
Hence it is important to equip our staff with the skills and abilities to communicate successfully to higher performance. This 16-hours Level 1 course will provide learners with the necessary competencies to be effective communicator.
Skills Acquired
By the end of this course, learners will be able to:
- Use effective communication techniques to interpret, clarify, analyse and respond to information received
- Recognise workplace conflict
- Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences
Learning Modules
1. Meaningful Communications at Work
- Effective Listening skills using Active listening and body language skills
- Effective Speaking skills using the right choice of words, tonality and clarity
- Strategies for communicating in a courteous and respectful manner
2. Removing Barriers to Communication
- Types of Barriers: Internal vs External
- Diversity in communication in terms of socio-cultural backgrounds
- Cross cultural communication in a team
3. What to do in a Conflict situation?
- What is conflict? Why it happens?
- Signs of Conflict and Causes of Conflict
- Common types of conflict at the workplace
4. Resolve conflict through Negotiation
- What is negotiation in conflict management?
- 5 ways to resolve conflicts
- Follow-up administration of conflict outcomes
- Strengthening relationships as a result of an amicable outcome
Who is this course for
The audience is all operational and frontline staff working in any industry across all sectors.
Academic prerequisites
- Learners must be able to read, write, speak and listen to English at secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should have at least 1 year’s working experience in any industry
Course Fees
| Fees | Small Medium Enterprises (SMEs) | Non Small Medium Enterprises | Singaporean Employees aged 40 years and above |
|---|---|---|---|
| Full Fee | $420.00 | $420.00 | $420.00 |
| 9% GST (on full course fee) | $37.80 | $37.80 | $37.80 |
| Funding Amount | $294.00 (70% off course fee) | $210.00 (50% off course fee) | $294.00 (70% off course fee) |
| Nett Fee Payable (incl. GST) | $163.80 | $247.80 | $163.80 |
- SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Non-SME (MCES): Employee is Singaporean aged 40 years and above
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee
- Eligible for Absentee Payroll Funding
- Eligible for SkillsFuture Enterprise Credit (SFEC)
| Fees | Singapore Citizens (40 years and above) | Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) |
|---|---|---|
| Full Fee | $420.00 | $420.00 |
| 9% GST (on full course fee) | $37.80 | $37.80 |
| Funding Amount | $294.00 (70% off course fee) | $210.00 (50% off course fee) |
| Nett Fee Payable (incl. GST) | $163.80 | $247.80 |
- MCES: Singaporean aged 40 years and above
- Normal: Singaporean / PR aged 21 years and above
Normal: 50% of course fee
- Eligible for SkillsFuture Credit
- Eligible for PSEA Funds
WSQ Communicate Effectively at the Workplace
Course Highlight
Course Duration
16 HRS
Training Time
9am-6pm
Mode of Training
Classroom
Course Reference Number
TGS-2022014000
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