Skillsfuture for Digital Workplace 2.0 (Food Services Sector)
Funding Validity Period
7 September 2023
-
31 December 2027
Course Overview
This course is targeted at those in the food services sector. We will cover all the technological advances in IT that are impacting or will impact the sector. In this course, we will help learners understand the implications of various technological advancements and digital tools that will affect how the food services sector operates, service delivery, and the required manpower skills.
Learners will be able to understand and use digital tools to analyse customer demands, optimize resources, support food preparation and delivery, and handle queries, orders, payments, and marketing.
Skills Acquired
By the end of this course, learners will be able to:
- State the jobs and digital skills required in the current and future digital economy
- Describe the work requirements in a technology-rich environment and know the associated cybersecurity risks
- Identify various digital applications and tools in work applications, including widely applicable national and sectoral platforms
- Suggest how data and information can be used
- Perform functional outcomes such as the use of digital tools and software to access various learning paths and content
- Develop a post-course action plan to continue learning (i.e., to identify courses that would allow participants to further deepen their skills in the four key areas).
Learning Modules
Learning Unit 1: Data Analytics
- Introduction to SFDW
- Digital Skills and Jobs Awareness for the Food Services Sector
- Importance of Data Analytics in the current and future digital economy for the Food Services Sector
- Use data analytics and visualisation tools such as Excel PivotTable and Power BI to analyse food product sales
- Introduction to Automation in the Food Services sector
- Using Power Automate to improve office productivity
- Programmable Automation (3D printing and additive manufacturing tools for fabrication of packaging, and customised food items)
- Conversational Automation such as Google Assistant, Chatbots in government and corporate websites (SFA, Ask Captain Green for NEA)
- Autonomous Robots for food preparation and delivery
- Future trends for automation in the food services workplace
- Introduction to Cybersecurity Risk
- Areas of cybersecurity risk and its implication and effect to the individual and food services sector
- How to mitigate cybersecurity risks? (physical, software, policy and regulatory)
- Artificial Intelligence in the Food Services sector
- Generative AI such as Gemini and Copilot to customise menus, develop new recipes, create new food concepts, etc.
- Basic concepts of Generative AI and its risks
- How to design prompt
- Nationally launched applications
- Enhancing customer experience during shopping online
- Explore upcoming digital technology and impact on how we work, live and interact
- Develop a learning plan to take ownership of own skills upgrading
Who is this course for
Academic prerequisites
- Learners must be able to read, write, speak and understand English at Secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should have at least 1 year’s working experience in any industry
- Learners must be able to operate a personal computer, use keyboard and mouse
Course Fees
| Funding Type | Non Small Medium Enterprises | Small Medium Enterprises (SMEs) OR Singaporean Employees aged 40 years and above |
|---|---|---|
| Full Fee | $530 | $530 |
| Funding Amount | $371 | $371 |
| Fee After Funding | $159 | $159 |
| GST on Fee After Funding | $14.31 | $14.31 |
| Additional Funding | n.a | $106 |
| Nett Fee Payable (incl. GST) | $173.31 | $67.31 |
- SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Non-SME (MCES): Employee is Singaporean aged 40 years and above
- Eligible for Absentee Payroll Funding
- Eligible for SkillsFuture Enterprise Credit (SFEC)
| Fees | Singapore Citizens (40 years and above) | Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) |
|---|---|---|
| Full Fee | $530 | $530 |
| Funding Amount | $371 | $371 |
| Fee After Funding | $159 | $159 |
| GST on Fee After Funding | $14.31 | $14.31 |
| Additional Funding | $106 | n.a |
| Nett Fee Payable (incl. GST) | $67.31 | $173.31 |
- MCES: Singaporean aged 40 years and above
- Normal: Singaporean / PR aged 21 years and above
- Eligible for UTAP funding
- Eligible for SkillsFuture Credit
Skillsfuture for Digital Workplace 2.0 (Food Services Sector)
Course Highlight
Course Duration
15 HRS
Training Time
9am to 5.30pm
Mode of Training
Classroom
Course Reference Number
TGS-2023037503
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