Coaching My Team for Performance
Funding Validity Period
19 May 2025
-
18 May 2027
Course Overview
This course equips participants with the knowledge and skills to be an effective coach. Through interactive learning and practical application, participants will gain the confidence to guide and motivate their staff in positive patient interaction. Learners gain a deeper understanding of coaching concepts through a step-by-step approach, covering how to develop a coaching plan and implement coaching by building rapport and effective communication, providing constructive feedback, and managing coaching challenges.
Skills Acquired
By the end of this course, learners will be able to:
- Understand the features of being an effective coach and the coaching frameworks
- Design a coaching plan to address the development needs of the learner
- Engage learners in their development through coaching conversations using rapport building and communication techniques
- Handle feedback in an actionable manner using documentation to achieve development areas
- Implement applicable legal and ethical considerations and standards to manage coaching challenges and solutions
Learning Modules
Learning Unit 1: Being an Effective Coach
- Define the characteristics and roles of a coach for effective coaching
- Identify the importance of active listening, empathy, and time management for effective
- coaching conversations
- Learn the GROW Coaching Model
- Ask powerful questions to promote self-discovery and learning
- Recognize areas where individuals require development
- Using Generative AI as an assistant for coaching development plan
- Define SMART goals for individual and team performance improvement
- Communication styles and their impact on coaching conversations
- Building trust and rapport with team members
- Effective communication techniques
- The importance of constructive feedback in coaching
- Techniques for delivering clear, specific, and actionable feedback
- Creating a safe space for feedback exchange
- Identify and address common coaching challenges
- Develop strategies to manage conflict and maintain a positive coaching Environment
Who is this course for
The course is suitable for management, business owner, manager, supervisor or team leader.
Academic prerequisites
- Learner should have at least 1 year’s working experience as a team leader or manager.
- Learners must be able to speak, read and write English.
Course Fees
| Fees | Small Medium Enterprises (SMEs) | Non Small Medium Enterprises | Singaporean Employees aged 40 years and above |
|---|---|---|---|
| Full Fee | $900.00 | $900.00 | $900.00 |
| 9% GST (on full course fee) | $81.00 | $81.00 | $81.00 |
| Funding Amount | $630.00 (70% off course fee) | $450.00 (50% off course fee) | $630.00 (70% off course fee) |
| Nett Fee Payable (incl. GST) | $351.00 | $531.00 | $351.00 |
- SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Non-SME (MCES): Employee is Singaporean aged 40 years and above
- Eligible for Absentee Payroll Funding
- Eligible for SkillsFuture Enterprise Credit (SFEC)
| Fees | Singapore Citizens (40 years and above) | Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) |
|---|---|---|
| Full Fee | $900.00 | $900.00 |
| 9% GST (on full course fee) | $81.00 | $81.00 |
| Funding Amount | $630.00 (70% off course fee) | $450.00 (50% off course fee) |
| Nett Fee Payable (incl. GST) | $351.00 | $531.00 |
- MCES: Singaporean aged 40 years and above
- Normal: Singaporean / PR aged 21 years and above
- Eligible for SkillsFuture Credit
- Eligible for PSEA Funds
Coaching My Team for Performance
Course Highlight
Course Duration
16 HRS
Training Time
9am - 6pm
Mode of Training
Classroom
Course Reference Number
TGS-2025055125
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