UEN No.: 198802365N

One Step Back, Two Steps Forward – Level 4

COURSE synopsis

Course Details

Training Provider:

Course Duration

16 HRS

Course Reference Number


Funding Validity Period

Till 04 Sep 2024

Mode of Training


Course Synopsis

  • Managers need to develop their personal effectiveness skills to lead their teams to meet business goals and to grow their people. This 16-hours level 4 course seeks to develop manager’s effectiveness of their personal leadership and communication styles in influencing the team to achieve organisational goals.
  • Managers are then equipped with knowledge on how things work in the organisation in relation to various stakeholders. The outcome of this training is to increase their personal effectiveness in enhancing cohesion with the team and rally support for the achievement of organisational goals.

Course Objectives

On completion of the course, learners will be able to:

  • Develop strategies to increase personal effectiveness in engaging stakeholders
  • Make effective decisions to develop implementation plans in support of organisational goals and objectives
  • Apply strategies to influence team leaders towards supporting the organisation’s strategic priorities

Target Audience

  • New Managers, Middle Managers and Team leaders from any industrial sectors or businesses


  • Lectures, group discussions, case studies, skills practice and self-reflection.

Course Content

Looking Back
  • Types of stakeholders and their interests
  • Different types of leadership styles that suit different situations
  • The art of delegation to your team lead
  • Barriers to communication in your team
  • Techniques to improve collaboration with others in your team
Looking Ahead
  • Types of organization communication & protocols in your organization
  • Hierarchy of organizational plans and its priorities
  • Methods of gathering and evaluating feedback to make sense
  • Decision making models and methods to achieve business goals
Remaining Steady
  • The power of influence as a leader
  • Legal considerations relating to corporate governance
  • Ethics to abide with in corporate governance
  • Modelling organization’s ethics and values in your behaviours as a leader
Course Outline

Download the PDF below for a summary of the course outline.


Company Sponsored

Funding Type Full Fee GST Funding Amount Nett Fee Payable (incl. GST)
SME $600 $48 $420 $228
Non-SME $600 $48 $300 $348
$600 $48 $420 $228

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year


Funding Type Full Fee GST Funding Amount Nett Fee Payable (incl. GST)
MCES $600 $48 $420 $228
Normal $600 $48 $300 $348

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee


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