UEN No.: 198802365N
UEN No.: 198802365N
course details
Duration and Time
Training Time
9am to 6pm
Course Duration
16 HRS
Course Information
Course Reference Number
TGS-2023019605
Funding Validity Period
Mode of Training
Classroom
COURSE OVERVIEW
This course will enable learners to recognise diversity markers and be cognisant of the importance of inclusiveness at the workplace. They can apply emotional intelligence in responding to workplace conflicts arising from diversity and manage personal anxieties when encountering new work situations and job requirements in a diverse service environment. They will also be able to apply resilience techniques to manage personal stress when handling challenges in a diverse service environment.
By the end of this course, learners will be able to:
This training is relevant to all frontline service staff that need to interact with customers. This course is also relevant to staff who work in a diverse environment so that they can apply Emotional Intelligence in responding to workplace conflicts arising from diversity and manage personal anxieties when encountering new work situations and job requirements in a diverse service environment.
Download the PDF below for a summary of the course outline.
COURSE FEES
Company Sponsored
| Funding Type | Full Fee | 9% GST (on full course fee) | Funding Amount | Nett Fee Payable (incl. GST) |
|---|---|---|---|---|
| Small Medium Enterprises (SMEs) | $450.00 | $40.50 | $315.00 (70% off course fee) | $175.50 |
| Non Small Medium Enterprises | $450.00 | $40.50 | $225.00 (50% off course fee) | $265.50 |
| Singaporean Employees aged 40 years and above | $450.00 | $40.50 | $315.00 (70% off course fee) | $175.50 |
Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee
$4.50 per training hour capped at $100,000 per enterprise per calendar year
Self-Sponsored
| Funding Type | Full Fee | 9% GST (on full course fee) | Funding Amount | Nett Fee Payable (incl. GST) |
|---|---|---|---|---|
| Singapore Citizens (40 years and above) | $450.00 | $40.50 | $315.00 (70% off course fee) | $175.50 |
| Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) | $450.00 | $40.50 | $225.00 (50% off course fee) | $265.50 |
Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee
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