WSQ Communicate Effectively at the Workplace
Download PDF Outline ————————————- Course Synopsis In a communication process, we encourage open communication by informing and sharing information with one another. Effective communication promotes trust and engagement, encourages productivity and reduces stress and anxiety for all. Relationships are strengthened and the workplace becomes a hive for harmonious working. Hence it is important to equip […]
ICDL Insights – Cloud Computing
Download PDF Outline ————————————- Course Synopsis With the increased awareness and use of cloud computing solutions across the world, there is an increasing interest by PMETs to fully understand what infrastructure is required to deploy a cloud computing solution as well as have an in-depth knowledge of the technical aspects of the set up and […]
WSQ Service Innovation
Download PDF Outline ————————————- (formally known as Engage in Service Innovation Initiatives) Course Overview This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation. Course Objectives On completion of […]
Leveraging Functions and Formulas using MS Excel
Download PDF Outline ————————————- Course Objectives At the end of the course, participants will be able to use Excel Functions and Formulas more effectively. Target Audience This course is suitable for participants who need to utilise the various pre-set functions in Microsoft Excel to create formulas and perform calculations. Course Outline Using SUM, AVERAGE, MAX, […]