Business Communication via Email & Letters

Funding Validity Period

Course Overview

Communication is an important aspect of a business organisation and it deserves proper handling; for that reason, it is important to understand how people relate and talk to one another. Most business communication is of a non-verbal type such as e-mails or letters with no spoken words or feedback and body language to fall back on. Hence, this course is designed to provide participants with the fundamental concepts of modern business writing so that the message will create a positive response from the intended audience.

Skills Acquired

By the end of this course learners will be able to:

Understand the importance of business writing skills
Overcome barriers to effective writing
Plan and prepare written communications
Structure and lay out correspondence
Apply grammar, punctuation, and vocabulary
Use short sentences and appropriate tone
Ensure consistency in writing
Use basic tools and techniques for proofreading
Identify and correct common writing mistakes
Make effective requests and avoid clichés
Communicate positive messages and offer solutions
Maintain a professional image in e-mails
Properly use CC and BCC in e-mails
Avoid e-mail abuse

Learning Modules

Learning Unit 1: Why Are Good Writing Skills Important In Business?

Reasons to improve your business writing skills
Barriers to excellent writing skills

Learning Unit 2: Purpose Of Written Communication

Why planning and preparation are important
Some basic reasons you may send written communications

Learning Unit 3: Audience Analysis

How to structure and layout your correspondence

Learning Unit 4: Writing Good English

Grammar tips
How to use punctuation
How to use a good vocabulary

Learning Unit 5: Guidelines For Good Writing

How to use short sentences, avoid wordiness and ambiguity
How to use an appropriate tone and be precise
How to check consistency

Learning Unit 6: Proofreading

The basic tools of proofreading
What to check for
Tips and common mistakes

Learning Unit 7: Persuasive Communication

How to ask for something
What business clichés to avoid
How to offer solutions and incentives
Turning bad news into good news
Use of appropriate and positive language

Learning Unit 8: E-Mail Etiquette

The Do’s & Don’ts of E-mail Etiquette
The professional image: looking good online
CC and BCC
Italics
Avoiding E-mail abuse

Reasons to improve your business writing skills
Barriers to excellent writing skills

Why planning and preparation are important
Some basic reasons you may send written communications

How to structure and layout your correspondence

Grammar tips
How to use punctuation
How to use a good vocabulary

How to use short sentences, avoid wordiness and ambiguity
How to use an appropriate tone and be precise
How to check consistency

The basic tools of proofreading
What to check for
Tips and common mistakes

How to ask for something
What business clichés to avoid
How to offer solutions and incentives
Turning bad news into good news
Use of appropriate and positive language

The Do’s & Don’ts of E-mail Etiquette
The professional image: looking good online
CC and BCC
Italics
Avoiding E-mail abuse

Who is this course is for

This course is for administrative and secretarial staff who wish to employ more effective writing skills in the office.

Academic prerequisites

Learners must be able to read, write, speak and listen to English at secondary school level
Learners to have minimum GCE ‘O’ level or ITE certificate education
Learner should have at least 1 year’s working experience in any industry

Course Fees

Fees	Company / Self Sponsored
Full Fee	$300
GST	$27
Nett Fee Payable (incl. GST)	$327