WSQ Communicate Effectively as a Team Leader at the Workplace

Funding Validity Period

4 June 2022

3 June 2026

Course Overview

Effective communication is essential for the success of any business, whether internally with colleagues and teams or externally with clients and the community. Effective communication promotes trust and engagement, encourages productivity and reduces stress and anxiety for all.

Hence it is critical that leaders in the organisation are equipped with the skills and methodology to lead their teams to communicate successfully to drive greater productivity, higher efficiency and performance. This course will provide learners with the necessary competencies to do so.

Skills Acquired

By the end of this course, learners will be able to:

Recognise the impact and power of effective communication
Engage the workforce and other relevant partiers to build relationship as a team leader using different communication styles and strategies
Improve team collaboration by removing communication barriers
Use effective communication skills to reinforce effective behaviours as a team

Learning Modules

Learning Unit 1: Communication For Leaders

Facts About Communication for Leaders
Tips For Leaders to Communicate Effectively
Communicating In Crisis

Learning Unit 2: Organisational Communication Policies and Procedures

What Are Organisational Communication Policies and Procedures
Aspects To Consider When Maintaining Channels of Communication in The Workplace
Manage Challenges in Maintaining Communication Channels

Learning Unit 3: Compliance And Action Plan

Identify Standards and Regulations in Workplace Communication
Ensure Staff’s Compliance with Organisational Communication Policies and Work-Related Information
Apply Relevant Action Plan for Non-Compliance Personnel

Learning Unit 4: Addressing Barriers and Implementing Solutions

Evaluate Gaps and Barriers to Communication
Evaluate The Effectiveness of The Communications Channel
Strategies For Organisational and Professional Communication Standard
Sustainable Communications Plan on Organisational and Professional Standards

Recognise how communication influence relationships
Identify the right words and channels for the right occasion
Recognise the impact of non-verbal communication

Engage different personalities by using different styles when you communicate
Recognise the strengths and weaknesses of different communication styles
Adjust the right style to impact working relationship

Barriers that block effective communication
Remove barriers to effective communication
What makes communication effective

Learn Acknowledgement skills
Learn Clarifying skills
Learn Empathising skills
Learn Summarising skills
Confirm the effective communication behaviours through role plays

Who is this course is for

The audience is supervisory staff with leadership responsibilities, relevant for all sectors

Academic prerequisites

Learners must be able to read, write, speak and listen to English at secondary school level
Learners to have minimum GCE ‘O’ level or ITE certificate education
Learner should have at least 1 year’s working experience in any industry

Course Fees

Fees	Small Medium Enterprises (SMEs)	Non Small Medium Enterprises	Singaporean Employees aged 40 years and above
Full Fee	$420.00	$420.00	$420.00
9% GST (on full course fee)	$37.80	$37.80	$37.80
Funding Amount	$294.00 (70% off course fee)	$210.00 (50% off course fee)	$294.00 (70% off course fee)
Nett Fee Payable (incl. GST)	$163.80	$247.80	$163.80

SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
Non-SME (MCES): Employee is Singaporean aged 40 years and above

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

Eligible for Absentee Payroll Funding

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Eligible for SkillsFuture Enterprise Credit (SFEC)

Fees	Singapore Citizens (40 years and above)	Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above)
Full Fee	$420.00	$420.00
9% GST (on full course fee)	$37.80	$37.80
Funding Amount	$294.00 (70% off course fee)	$210.00 (50% off course fee)
Nett Fee Payable (incl. GST)	$163.80	$247.80

MCES: Singaporean aged 40 years and above
Normal: Singaporean / PR aged 21 years and above

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

Eligible for SkillsFuture Credit
Eligible for PSEA Funds