WSQ Communicate Effectively at the Workplace

Funding Validity Period

4 June 2022

3 June 2026

Course Overview

In a communication process, we encourage open communication by informing and sharing information with one another. Effective communication promotes trust and engagement, encourages productivity and reduces stress and anxiety for all. Relationships are strengthened and the workplace becomes a hive for harmonious working.

Hence it is important to equip our staff with the skills and abilities to communicate successfully to higher performance. This 16-hours Level 1 course will provide learners with the necessary competencies to be effective communicator.

Skills Acquired

By the end of this course, learners will be able to:

Use effective communication techniques to interpret, clarify, analyse and respond to information received
Recognise workplace conflict
Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences

Learning Modules

1. Meaningful Communications at Work

Effective Listening skills using Active listening and body language skills
Effective Speaking skills using the right choice of words, tonality and clarity
Strategies for communicating in a courteous and respectful manner

2. Removing Barriers to Communication

Types of Barriers: Internal vs External
Diversity in communication in terms of socio-cultural backgrounds
Cross cultural communication in a team

3. What to do in a Conflict situation?

What is conflict? Why it happens?
Signs of Conflict and Causes of Conflict
Common types of conflict at the workplace

4. Resolve conflict through Negotiation

What is negotiation in conflict management?
5 ways to resolve conflicts
Follow-up administration of conflict outcomes
Strengthening relationships as a result of an amicable outcome

Effective Listening skills using Active listening and body language skills
Effective Speaking skills using the right choice of words, tonality and clarity
Strategies for communicating in a courteous and respectful manner

Types of Barriers: Internal vs External
Diversity in communication in terms of socio-cultural backgrounds
Cross cultural communication in a team

What is conflict? Why it happens?
Signs of Conflict and Causes of Conflict
Common types of conflict at the workplace

What is negotiation in conflict management?
5 ways to resolve conflicts
Follow-up administration of conflict outcomes
Strengthening relationships as a result of an amicable outcome

Who is this course is for

The audience is all operational and frontline staff working in any industry across all sectors.

Academic prerequisites

Learners must be able to read, write, speak and listen to English at secondary school level
Learners to have minimum GCE ‘O’ level or ITE certificate education
Learner should have at least 1 year’s working experience in any industry

Course Fees

Fees	Small Medium Enterprises (SMEs)	Non Small Medium Enterprises	Singaporean Employees aged 40 years and above
Full Fee	$420.00	$420.00	$420.00
9% GST (on full course fee)	$37.80	$37.80	$37.80
Funding Amount	$294.00 (70% off course fee)	$210.00 (50% off course fee)	$294.00 (70% off course fee)
Nett Fee Payable (incl. GST)	$163.80	$247.80	$163.80

SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
Non-SME (MCES): Employee is Singaporean aged 40 years and above

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

Eligible for Absentee Payroll Funding

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Eligible for SkillsFuture Enterprise Credit (SFEC)

Fees	Singapore Citizens (40 years and above)	Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above)
Full Fee	$420.00	$420.00
9% GST (on full course fee)	$37.80	$37.80
Funding Amount	$294.00 (70% off course fee)	$210.00 (50% off course fee)
Nett Fee Payable (incl. GST)	$163.80	$247.80

MCES: Singaporean aged 40 years and above
Normal: Singaporean / PR aged 21 years and above

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

Eligible for SkillsFuture Credit
Eligible for PSEA Funds