Search Engine Optimisation Essential
Download PDF Outline ————————————- Course Synopsis Search Engine Optimisation is a mainstream marketing strategy for any business in any industry. Search Engine Optimisation allows businesses to get free targeted online traffic. This intensive 2-day Search Engine Optimisation course will equip learners with practical Search Engine Optimisation methodology and strategies, and it covers the fundamentals of […]
Facebook Marketing Essential
Download Course Brochure ————————————- Course Synopsis Facebook is a mainstream marketing platform for any business in any industry. Facebook marketing allows businesses to target its exact audience based on demographics, interests, and behaviours. This intensive 2-day Facebook marketing course will equip learners with practical Facebook marketing methodology and strategies, and it covers the fundamentals of […]
WSQ Engage Service Excellence
This course enhances service professionals’ skills and mindset, focusing on exceeding customer expectations through personalised service and continuous improvement. It also emphasises proper grooming, projecting a positive image, and fostering a customer-oriented attitude for effective daily engagement.
WSQ Service Innovation
Download PDF Outline ————————————- (formally known as Engage in Service Innovation Initiatives) Course Overview This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation. Course Objectives On completion of […]
WSQ Achieve Service Vision
Download PDF Outline ————————————- (formerly known as Demonstrate the Service Vision) Course Overview This unit covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision. Course Objectives At the end of the training, the learner should be able to: 1. […]
WSQ Establish Excellent Relationships for Customer Confidence
Download PDF Outline ————————————- Course Overview This module covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges. Course Objectives On completion of this module, learners will be able to […]
WSQ People Change Management
(formerly known as Facilitate Innovation and Lead Team Leaders to Implement Change) Download PDF Outline ————————————- Learning Objectives: At the end of the course, learners will be able to: – Identify legal and ethical considerations relating to change management – Use organisational policies and procedures relating to the change management – Use relevant professional or […]
WSQ Facilitate Effective Work Teams
Download PDF Outline ————————————- Course Objective At the end of the programme, participants will be able to: Facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set, Maintaining positive relationships among team members with diverse backgrounds and Providing support and opportunities for individual […]
WSQ Work in a Team
Download PDF Outline ————————————- Learning Outcome At the end of the programme, participants will be able to: Apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals while taking into consideration diversity issues. Course Outline Define and align team goals with […]