UEN No.: 198802365N

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Emotional Competence
Strengthen Resilience with Emotional Intelligence @ Workplace – Level 1

Operations Level

16 HRS

WSQ

Nov Jan Mar May
Adapting to Change
Adapt for Success at the Workplace

Operations Level

16 HRS

WSQ

Oct Feb Apr Jun Dec
Problem Solving
WSQ Problem Identification and Solutioning Techniques

Operations Level

16 HRS

WSQ

Nov Jan Mar May
Communication Skills
WSQ Communicate Effectively at the Workplace

Operations Level

16 HRS

WSQ

Aug Feb Apr Jun Oct Dec
Service Excellence
WSQ Engage Service Excellence

Operations Level

16 HRS

WSQ

Sep Jan Mar May Nov
Service Excellence
WSQ Service Innovation

Operations Level

16 HRS

WSQ

Dec Feb Apr Jun
Service Excellence
WSQ Achieve Service Vision

Operations Level

8 HRS

WSQ

Dec Feb Apr Jun
Team Work
WSQ Work in a Team.

Operations Level

16 HRS

WSQ

Nov Jan Mar May
Business Writing
Business Communication via Email & Letters

Operations Level

7 HRS

Non-Certifiable

Oct Feb Apr Jun Dec
Telephone Etiquette
Telephone Etiquette and Techniques

Operations Level

8 HRS

Non-Certifiable

Nov Jan Mar May
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UEN No.: 198802365N

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