UEN No.: 198802365N
UEN No.: 198802365N
This course sets out the to facilitate communication with team members, involve members in planning of work activities, provide support to team members to achieve organisational goals delegate duties and responsibilities, assess performance and report issues of concern to management.
By the end of this course, learners will be able to:
Learning Unit 1: Provide and clarify with team members on work-related information using appropriate communication techniques
Provide and clarify
Work-related information
Learning Unit 2: Involve team members in the planning of work activities to promote ownership and commitment to work plan
Involve team members
Promote ownership and commitment
Learning Unit 3: Delegate duties and responsibilities taking into consideration the competencies of individual team members
Delegate duties and responsibilities
Learning Unit 4: Communicate thoughts and feelings to justify a position and responsibilities assigned to team members or to persuade and influence them
Rationale for communicating thoughts and feelings
Communicate thoughts and feelings
Learning Unit 5: Communicate to team members the importance and interdependence of each role and promote the benefits of diversity within the team
Interdependence of each role
Benefits of diversity
Learning Unit 6: Communicate and agree on individual and team goals and targets to be achieved
Individual and team goals and targets
Principles for setting goals and targets
Learning Unit 7: Provide opportunities for team members to contribute ideas and skills and maintain positive relationships amongst them
Opportunities for team members to contribute ideas and skills
Importance of creating opportunities
Positive relationships
From team diversity to team cohesion
Learning Unit 8: Provide resources, assistance and support needed by team members to complete projects or work activities
Resources
Assistance and support
Learning Unit 9: Analyse project control reports and performance assessment results to ascertain team performance and provide feedback and criticism to team members using appropriate communication techniques
Project control reports
Performance assessment results
Provide feedback and criticism
Differences between constructive and destructive criticism
Learning Unit 10: Communicate team performance and related issues of concern to management and provide recommendations to address them
Communication techniques to facilitate
Issues of concern
This training is relevant to front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:
| Fees | Singapore Citizens (40 years and above) | Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above) |
|---|---|---|
| Full Fee | $420.00 | $420.00 |
| 9% GST (on full course fee) | $37.80 | $37.80 |
| Funding Amount | $294.00 (70% off course fee) | $210.00 (50% off course fee) |
| Nett Fee Payable (incl. GST) | $163.80 | $247.80 |
Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee
$4.50 per training hour capped at $100,000 per enterprise per calendar year
| Fees | Company / Self Sponsored |
|---|---|
| Full Fee | $400 |
| GST | $36 |
| Nett Fee Payable (incl. GST) | $436 |
Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee
16 HRS
9am-6pm
Classroom
TGS-2011501563
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