Coaching My Team for Performance

Funding Validity Period

19 May 2025

18 May 2027

Course Overview

This course equips participants with the knowledge and skills to be an effective coach. Through interactive learning and practical application, participants will gain the confidence to guide and motivate their staff in positive patient interaction. Learners gain a deeper understanding of coaching concepts through a step-by-step approach, covering how to develop a coaching plan and implement coaching by building rapport and effective communication, providing constructive feedback, and managing coaching challenges.

Skills Acquired

By the end of this course, learners will be able to:

Understand the features of being an effective coach and the coaching frameworks
Design a coaching plan to address the development needs of the learner
Engage learners in their development through coaching conversations using rapport building and communication techniques
Handle feedback in an actionable manner using documentation to achieve development areas
Implement applicable legal and ethical considerations and standards to manage coaching challenges and solutions

Learning Modules

Learning Unit 1: Being an Effective Coach

Define the characteristics and roles of a coach for effective coaching
Identify the importance of active listening, empathy, and time management for effective
coaching conversations
Learn the GROW Coaching Model

Learning Unit 2: Developing a Coaching Plan

Ask powerful questions to promote self-discovery and learning
Recognize areas where individuals require development
Using Generative AI as an assistant for coaching development plan
Define SMART goals for individual and team performance improvement

Learning Unit 3: Building Rapport and Communication

Communication styles and their impact on coaching conversations
Building trust and rapport with team members
Effective communication techniques

Learning Unit 4: Providing Effective Feedback

The importance of constructive feedback in coaching
Techniques for delivering clear, specific, and actionable feedback
Creating a safe space for feedback exchange

Learning Unit 5: Coaching Challenges and Solutions

Identify and address common coaching challenges
Develop strategies to manage conflict and maintain a positive coaching Environment

Define the characteristics and roles of a coach for effective coaching
Identify the importance of active listening, empathy, and time management for effective
coaching conversations
Learn the GROW Coaching Model

Ask powerful questions to promote self-discovery and learning
Recognize areas where individuals require development
Using Generative AI as an assistant for coaching development plan
Define SMART goals for individual and team performance improvement

Communication styles and their impact on coaching conversations
Building trust and rapport with team members
Effective communication techniques

The importance of constructive feedback in coaching
Techniques for delivering clear, specific, and actionable feedback
Creating a safe space for feedback exchange

Identify and address common coaching challenges
Develop strategies to manage conflict and maintain a positive coaching Environment

Who is this course is for

The course is suitable for management, business owner, manager, supervisor or team leader.

Academic prerequisites

Learner should have at least 1 year’s working experience as a team leader or
manager.
Learners must be able to speak, read and write English.

Course Fees

Fees	Small Medium Enterprises (SMEs)	Non Small Medium Enterprises	Singaporean Employees aged 40 years and above
Full Fee	$900.00	$900.00	$900.00
9% GST (on full course fee)	$81.00	$81.00	$81.00
Funding Amount	$630.00 (70% off course fee)	$450.00 (50% off course fee)	$630.00 (70% off course fee)
Nett Fee Payable (incl. GST)	$351.00	$531.00	$351.00

SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
Non-SME (MCES): Employee is Singaporean aged 40 years and above

Course Fee Funding:
SME: 70% of course fee
Non-SME: 50% of course fee
Non-SME(MCES): 70% of course fee

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Fees	Singapore Citizens (40 years and above)	Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above)
Full Fee	$900.00	$900.00
9% GST (on full course fee)	$81.00	$81.00
Funding Amount	$630.00 (70% off course fee)	$450.00 (50% off course fee)
Nett Fee Payable (incl. GST)	$351.00	$531.00

MCES: Singaporean aged 40 years and above
Normal: Singaporean / PR aged 21 years and above

Course Fee Funding:
MCES: 70% of course fee
Normal: 50% of course fee

Eligible for SkillsFuture Credit
Eligible for PSEA Funds