Skillsfuture for Digital Workplace 2.0 (Tourism Sector)

Funding Validity Period

7 September 2023

31 December 2027

Course Overview

This course is targeted at those in the tourism sector. We will cover all the technological advances that are impacting or will impact the sector. In this course, we will understand how various technologies are used or can be implemented in the sector, as well as the digital skills needed for the workforce to function optimally.
Learners will be able to understand and apply analytics to analyse customer profiles, preferences, and demands, as well as to optimize operational resources. Learners will also be able to use automation tools and mobile apps to support business operations, such as hotel room check-in, flight information, and travel itineraries. Finally, learners will learn about Generative AI, identify cybersecurity risks associated with the tourism sector, and mitigate those risks.

Skills Acquired

By the end of this course, learners will be able to:

State the jobs and digital skills required in the current and future digital economy
Describe the work requirements in a technology-rich environment and know the associated cybersecurity risks
Identify various digital applications and tools in work applications, including widely applicable national and sectoral platforms
Suggest how data and information can be used
Perform functional outcomes such as the use of digital tools and software to access various learning paths and content
Develop a post-course action plan to continue learning (i.e., to identify courses that would allow participants to further deepen their skills in the four key areas).
Acquire knowledge of Generative AI and the know-how of prompts

Learning Modules

Course Content

Learning Unit 1: Data Analytics

Introduction to SFDW
Digital Skills and Jobs Awareness for the Tourism (Hospitality) Sector
Importance of Data Analytics in the current and future digital economy for the Tourism
(Hospitality) Sector
Use data analytics and visualisation tools such as Excel PivotTable and Power BI to analyse
business data, such tour bookings, hotel room utilisation, tourist traffics in attractions, etc.

Learning Unit 2: Automation

Introduction to Automation
Programmable Automation (3D printing and additive manufacturing tools for fabrication of
customised souvenirs, customised amenities in hotel room, etc.)
Using Power Automate to improve office productivity such as room confirmations, tour
bookings, etc.
Conversational Automation, such as Google Assistant and chatbots to enhance customer
service
Autonomous Robots for food delivery, etc.
Future trends for automation in the tourism workplace

Learning Unit 3: Cybersecurity Risk

Introduction to Cybersecurity Risk
Areas of cybersecurity risk and its implication and effect to the individual and tourism sector
How to mitigate cybersecurity risks? (physical, software, policy and regulatory)

Learning Unit 4: In-demand Digital Tools

Introduction to Industry 4.0
Artificial Intelligence in the Tourism (Hospitality) Sector such as analysing tourist profiles
Basic concepts of Generative AI and its risks
How to design prompt
Generative AI such as Gemini and Copilot to respond to customer queries, create customised
travel itinerary, etc.
Nationally launched applications
Using VR and AR as well as autonomous robots for enhance customer experience
Explore upcoming digital technology and impact on how we work, live and interact
Develop a learning plan to take ownership of own skills upgrading

Introduction to SFDW and digital skills and jobs awareness in the current and future digital economy
The world of Industry 4.0, extended reality and additive manufacturing
Basic concepts of Generative Artificial Intelligence
Identify risks associate with and responsible use of Generative AI
How to design prompt
Generative Artificial Intelligence Sandbox initiative by Infocomm Media Development Authority (IMDA)
Hands-on practice of Generative AI such as Gemini and Copilot in areas such as generating response to customer queries or complaints, create course outlines, etc
Autonomous Robots and Internet of Things and their impact across sectors
Nationally launched applications
Develop a learning plan to take ownership of own skills upgrading

Introduction to Cybersecurity Risk
Areas of cybersecurity risk and its implication and effect to the individual and organization
How to mitigate cybersecurity risks? (physical, software, policy and regulatory)

Introduction to Automation
Types of automation tools such as Robotic Process Automation (RPA)

Introduction to Data Analytics
Data visualisation tools

Who is this course is for

Academic prerequisites

Learners must be able to read, write, speak and understand English at Secondary school level
Learners to have minimum GCE ‘O’ level or ITE certificate education
Learner should have at least 1 year’s working experience in any industry

Course Fees

Company Sponsored

Funding Type	Non Small Medium Enterprises	Small Medium Enterprises (SMEs) OR Singaporean Employees aged 40 years and above
Full Fee	$530	$530
Funding Amount	$371	$371
Fee After Funding	$159	$159
GST on Fee After Funding	$14.31	$14.31
Additional Funding	n.a	$106
Nett Fee Payable (incl. GST)	$173.31	$67.31

SME: Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
Non-SME (MCES): Employee is Singaporean aged 40 years and above

Course Fee Funding:
SME: 70% of course fee + Additional 20% of course fee
Non-SME: 70% of course fee

Eligible for Absentee Payroll Funding
Eligible for SkillsFuture Enterprise Credit (SFEC)

$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self Sponsored

Fees	Singapore Citizens (40 years and above)	Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old and above)
Full Fee	$530	$530
Funding Amount	$371	$371
Fee After Funding	$159	$159
GST on Fee After Funding	$14.31	$14.31
Additional Funding	$106	n.a
Nett Fee Payable (incl. GST)	$67.31	$173.31

MCES: Singaporean aged 40 years and above
Normal: Singaporean / PR aged 21 years and above

Course Fee Funding:

MCES: 70% of course fee + additional 20% of course fee
Normal: 70% of course fee

Eligible for UTAP funding
Eligible for SkillsFuture Credit